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quickbooks desktop notifications popping up on wrong screen

Forum|Forum|7 years ago
March 14, 2019
6 replies
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I just upgraded to 2019 from 2016 and now notifications such as "do you want to make changes to this invoice?" pop up on my main monitor. I use QB on my secondary monitor and run other programs I need to have up simultaneously on my main monitor. I used to have to only move these pop ups once and then they would pop up where I want them the next time. This no longer happens with the new QB version. I tried using the "multi screen mode" but that makes QB use up both screens at the same time so I can't see the other programs I need on my main screen. How do I go back to the way it was with QB 2016? If I have to move the dialogue/notification box every time that is going to be incredibly inefficient and annoying.

QuickBooks Desktop

Best answer by MaryLandT

Thanks for bringing this to our attention, @AndrewZychowicz.

Right now, we're unable to change the settings to make the pop-up message appear on the same page where QB is open. In the meantime, you can follow the solution provided by my colleague, @MaryGraceS.

I know how this will benefit the efficiency of your work and others who are working hard for their businesses. No worries. I'll pass along your concern here on my end to our product team.

Thanks for your patience and understand. Take care always.

J

JanyRoseB

Hi there, ndrewZychowicz.

Thanks for reaching out to us. Allow me to help provide some details about the Multi-Monitor mode in QuickBooks Desktop.

There are some QuickBooks windows where you can drag and transfer it to different monitor such as the Preferences window. However, the messages or warnings notifications will automatically pop-up on where your QuickBooks open and there isn't a way to move it to a different monitor permanently.

For additional reference, you can check this article to learn more on how to Use QuickBooks on multiple screens or in Multi-Monitor mode.

Please know that you're always welcome to post if you have any other question about the multiple screens. Have a good one.

A

AndrewZychowiczAuthor

That isn't true. The messages and warnings USED to pop up on the same screen that my QB program is open on in the 2016 version of the desktop software. However when I upgraded to the 2019 version all the messages and warnings pop up on on the other monitor and not the one that my QB window is open on. I want to figure out how to get them to open on the same monitor that the QB window is open on as it did in the 2016 software. Please advise.

MaryLandTAnswer

Thanks for bringing this to our attention, @AndrewZychowicz.

Right now, we're unable to change the settings to make the pop-up message appear on the same page where QB is open. In the meantime, you can follow the solution provided by my colleague, @MaryGraceS.

I know how this will benefit the efficiency of your work and others who are working hard for their businesses. No worries. I'll pass along your concern here on my end to our product team.

Thanks for your patience and understand. Take care always.

F

ficheng

I was having the same problem, and at least in my case, finally realized it was because of which screen was identified as the primary screen by Windows. I went to Display Settings and changed the order of my screen and that changed where the pop ups were appearing.

F

frankz

My problem is for entering credit cards manually; the entry box opens with part of the fields not visible on either monitor. I can't move the box, nor enter any information in the fields. I also can't exit. So I'm jus stuck unless I shut down Quickbooks via windows as once the CC box appears, you are locked out of all other commands.

Why can't I simply drag the box and move it back onto the screen fully ?!!?

Jen_D

I'm here to help you out with this display issue you're having, @frankz.

Since you have difficulties with the pop-up screen view, we need to review your display and DPI settings.

Resolving display issues in QuickBooks can be done with a few methods. Follow the steps in this article to rule out the problem:

Fix screen issues in QuickBooks Desktop.

If the steps on the article doesn't help, I recommend reaching out to our Support Team for help. They have necessary tools to help diagnose the company file and make sure you're able to enter your credit card details.

To contact us:

Open QuickBooks and click the Help menu.
Select QuickBooks Desktop Help.
On the pop-up screen select Contact us.
Click the Search for Something else button, then type your concern in the Ask us anything box.
Hit Search, then scroll down to get your contact options.

Refer to this article to learn more about our contact options and support availability: Contact QuickBooks Desktop support.

Thanks for reaching out to us today. This forum is always open for your QuickBooks display concerns, and I am always here to help. Have a great week ahead.

C

croz72

As of today the same thing is happening to me. It just started though. I've always had 2 monitors and the pop up dialog boxes were always on same screen. I don't know if it is because now I have 3 screens - 2 monitors and a laptop but all dialog now appears on my laptop screen. This is extremely frustrating and takes a lot of extra time.

N

Not so Quick books

Yes, this is the number one cause of inefficiency and extreme frustration in my days, weeks, months. The dinky little requestors pop up on my main screen. The main screens of my laptops are very high resolution and the requestors are too darn small to even read the choices in the pull downs, or see to grab the tiny scroll bar and move up and down. Totally useless obstructions for making nearly any entry in Quickbooks.

But wait, it gets worse. Quicken also does this, although Quicken is no longer owned by Quickbooks, but Quicken got the badly written code from Intuit when it bought the product. No foresight in product development, Intuit just runs the same old code year after year until it becomes unusable and even then they take too much time even recognizing there is a problem before finally getting around to fixing it.

Intuit seems to think their product is the only one running on my computer, and that I should just reconfigure all the settings for resolution on all my monitors to suit Intuit everytime I want to enter a transaction or run a report, crippling all the other well behaved software I own, so having to undo the changes again everytime I don't need Quick Books for a few minutes so I can get other work done.

Bookkeeping has been done on computers now for at least 40 years, and it shouldn't be rocket science to get the stupid output to display properly on the screens used in current computers. Why couldn't this have been fixed in 2016 so I didn't have to suffer with it on my Surfacebook back then? Why is it still a problem now in 2022, six years later?

bahamabreeze

And still a problem today in 2024!!

R

Rick Samuelson

This IS a real problem, and no, having to set your secondary monitor as your "main" monitor is not an acceptable workaround. QuickBooks has always worked poorly with high-DPI displays, rendering some text normally and some very small--regardless of system or compatibility settings. For this problem, it's not just a matter of small, barely readable text. The popups that appear on the "main" monitor are very small, easily unnoticeable, and modal, so the application appears to "hang" until they're dismissed. Even worse, they occasionally pop up behind another application, so it's not obvious why QuickBooks has suddenly stopped responding.

For issues like this that negatively impact user experience, paying customers and subscribers have every right to expect Intuit to devote developer resources to fix them. Especially years after it first became a problem. Please! Do something.

KlentB

Hi there, Rick Samuelson.

I understand how display issues can affect your productivity and efficiency. I'll share some tips on you can resolve them.

When using QuickBooks Desktop on multiple screens, some dialogue boxes or notifications may not appear on the screen you are working on. You'll have to manually drag them back to the right monitor.

Moreover, if you're working on a high-resolution monitor, you may need to change your default settings in QBDT. This can help fix fuzzy dialog boxes and blurry text. Here's how:

Close QuickBooks Desktop.
Open the Windows Start menu, then search for QuickBooks Desktop.
Right-click the QuickBooks icon, then select Open file location.
In the folder, right-click the QuickBooks.exe file, then choose Properties.
Go to the Compatibility tab, then tick the Disable display scaling on high DPI settings checkbox.
You can also select Change high DPI settings, then choose Override high DPI scaling behaviour.
Hit Apply and then OK.

It's also recommended to set your screen resolution to 1920 x 1080 for the best display. If the issue persists, I'd recommend performing the additional troubleshooting procedures in this article: Fix screen issues in QuickBooks Desktop.

Stay in touch with me if you need additional assistance in managing your QuickBooks display.

K

kdleckner

Hi Andrew, did any of these solutions work for you?

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