Question

Quickbooks Desktop paid annually AND another charge every 3 years?

Forum|Forum|2 years ago
June 25, 2024
2 replies
0 views

I feel like i am getting scammed here. I renewed QB Desktop and it's now an annual subscription. Online it shows, "Quickbooks Plus Annual Subscription Premier" with an expiration date of 2/20/2025.

I also have an active Payroll subscription which has been paid.

I received a call now telling me that I also have to pay for the Desktop Software every three years. I thought that the annual subscription is the only thing you need to pay for? This is either a mistake or extremely misleading. I have other subscription based software, such as AutoCAD and MS Office. On those, the annual fee includes the software. I have never heard of these being unbundled like this.

QuickBooks Desktop

D

dt126aAuthor

In case anyone else gets this call, I called Intuit Sales and they assured me that the annual license includes the software, not added purchases. Probably was a phising call and email.

R

Rea_M

Well done on verifying your subscription with us, dt126a. Yes, I agree that the call could potentially be a phishing attempt. With this, I'd recommend notifying our Security Center to prevent this from happening.

Awareness and prevention are the best protection against security risks like phishing calls and emails. Since you've experienced one, you can check out our online security tips to help keep your information safe. Then, report this incident to our Security Center. Here's how:

Go to the Online Security Center page.
Click Contact Us.
Look for the Report a fake email (or phishing email) or Report technical support scams section and click the Email security@intuit.com button.

For more details about recognizing official Intuit correspondence and websites, please see this article: Identify suspicious activity, phishing scams, and potential fraud.

Additionally, QuickBooks provides a convenient way to download your products, find your license number, or manage your subscription using the Customer Account Management Portal (CAMPs). To guide you on how to access and utilize this page, check out this article: Change, manage, or update your Intuit account with CAMPs.

You're always welcome to comment below if you have any other subscription and account security concerns. We're always here to help you out.

4

4Gal

@dt126a

I received a call now telling me that I also have to pay for the Desktop Software every three years.

It's a scam call. Ignore it or login to CAMPS and change your phone number. Intuit won't bother calling you to offer or remind you anything.

https://camps.intuit.com