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yfegade
June 18, 2022
Solved

QuickBooks Desktop Pro 2021 crashes at startup

  • June 18, 2022
  • 13 replies
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Since last about a week, my QuickBooks Desktop Pro 2021 crashes during startup. When I start it, I get the logo, QuickBooks main window comes up with "Reminders" and "Home" window showing. Once everything opens up, just as I am about to do any operation, QuickBooks crashes (before I even do anything).

 

I repaired mu QuickBooks installation, I removed and reinstalled it again, I verified data, I rebuilt data, I ran QuickBooks Desktop File Doctor, I ran QuickBooks Tool Hub. None of that helped. My windows OS up to date. QuickBooks is up to date.

 

Only thing that seems to work (sometimes) is, after QuickBooks crashes, if I rename/delete the "<QBW Filename>.qbw.ND" from the company file data directory. Once that file is out of the way, I can start QuickBooks fine..... until I close and restart it again. When I restart it again, QuickBooks starts to crash. I then have to move the ND file out of the way and I can start it one more time.

 

Many times, I have to reboot after moving the ND file out of the way to get it to start again.

 

Very (to put it mildly) frustrating.

 

Windows Event Viewer records several errors:

  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    Connection Error:Invalid user ID or password
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    Connection String:CON=QBConnectionPool-Probe-QB_data_engine_31; ;DBF=<CompanyFilePath>;ENG=QB_data_engine_31;DBN=f0506fecbc884fd8b52b73320542c2b9
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    DBConnPool::HandleConnectionError errorCode:-6069, dbCode:-103 from file:'src\connpool.cpp' at line 1043 from function:'DBMgr::DBConnPool::init'
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: FTUDashboard, key2: Version
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: DiscoveryHubIconFTU, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: ActivateDIYAssistedPayrollNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: ActivateAssistedPayrollNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: ConnectBankForAssistedPayrollNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: SetupAssistedPayrollNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: CompleteAssistedPayrollSetupNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: AssistedPayrollIsAllSetNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: PhoenixSunsetFeatures, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: SubscriptionEndingNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: CriticalUpgradeNudge, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: SubscriptionEndingNudgeWithWallet, key4: ShowHighlighter
  • An unexpected error has occured in "QuickBooks Desktop Pro 2021":
    FeatureDiscovery:NudgeConfig::GetNudgeConfigValue::Can't find nudge config value for key1: NudgeConfig, key2: DelayedCoFileOpened, key3: EnhanceGmailSecurity, key4: ShowHighlighter
  • Faulting application name: qbw32.exe, version: 31.0.4010.3103, time stamp: 0x628838ff
    Faulting module name: QBUtilities.dll, version: 31.0.4010.0, time stamp: 0x628846c3
    Exception code: 0xc0000005
    Fault offset: 0x000467a1
    Faulting process id: 0x2968
    Faulting application start time: 0x01d8836dfcd11e60
    Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2021\qbw32.exe
    Faulting module path: C:\Program Files (x86)\Intuit\QuickBooks 2021\QBUtilities.dll
    Report Id: e5e035b5-4ad7-44dd-84f9-20fdb57a9287
    Faulting package full name:
    Faulting package-relative application ID:

  • Application: CefSharp.BrowserSubprocess.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.ServiceModel.CommunicationObjectFaultedException

    Server stack trace:
    at System.ServiceModel.Channels.CommunicationObject.ThrowIfDisposedOrNotOpen()
    at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
    at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
    at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)
    at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(System.Runtime.Remoting.Messaging.IMessage, System.Runtime.Remoting.Messaging.IMessage)
    at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(System.Runtime.Remoting.Proxies.MessageData ByRef, Int32)
    at CefSharp.Internals.IBrowserProcess.GetProperty(Int64, System.String)
    at CefSharp.JavascriptObjectWrapper.GetProperty(System.String)
    at <Module>.CefSharp.JavascriptPropertyHandler.Get(CefSharp.JavascriptPropertyHandler*, CefStringBase<CefStringTraitsUTF16>*, scoped_refptr<CefV8Value>*, scoped_refptr<CefV8Value>*, CefStringBase<CefStringTraitsUTF16>*)
    at <Module>.CefExecuteProcess(CefMainArgs*, scoped_refptr<CefApp>*, Void*)
    at CefSharp.BrowserSubprocess.SubProcess.Run()
    at CefSharp.BrowserSubprocess.BrowserSubprocessExecutable.Main(System.Collections.Generic.IEnumerable`1<System.String>, CefSharp.RenderProcess.IRenderProcessHandler)
    at CefSharp.BrowserSubprocess.Program.Main(System.String[]

  • Faulting application name: CefSharp.BrowserSubprocess.exe, version: 84.4.10.0, time stamp: 0x5f45f0d1
    Faulting module name: KERNELBASE.dll, version: 10.0.[removed], time stamp: 0x270baf18
    Exception code: 0xe0434352
    Fault offset: 0x0012c3a2
    Faulting process id: 0x4750
    Faulting application start time: 0x01d8836e138afc54
    Faulting application path: C:\Program Files (x86)\Intuit\QuickBooks 2021\CefSharp.BrowserSubprocess.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 685fc657-9ad7-4d70-92b5-1168d02ad582
    Faulting package full name:
    Faulting package-relative application ID:
    Best answer by rvrfrf

    I would like to second your experiences.  My issue is that sometimes Desktop completes the startup r outines and sometimes it does not.  It just terminates and disappears from the screen.  I have spent way too many hours on the phone with ineffective technical support.  In the end they just told me that "It's a know problem and wait for a future patch."  Sounds like skating on ice.  Not a good way to run a company.


    Welcome to the Community, InnFlyingClub.

     

    I reviewed our ongoing investigation about this and can confirm it's still being researched by Intuit's Product Investigations team.

     

    If you haven't been added to our investigation, I'd recommend getting in touch with our Customer Care team and referencing its case number (INV-74349). This will enable you to receive email notifications about any updates relating to the it.

     

    Working with our Customer Care team will also help Intuit to collect the data necessary to conduct further research into what's causing QuickBooks to crash.

     

    They can be reached while using QuickBooks.

     

    Here's how:

    1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
    2. Click Contact Us.
    3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
    4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

     

    Be sure to review their support hours so you'll know when agents are available.

     

    As a workaround, you can turn off your computer's internet and make some changes to QuickBooks. This will allow you to use the program as normal:

    1. Turn off the computer's internet. You can find detailed steps for doing so on Microsoft's website.
    2. Open QuickBooks and your company file.
    3. In the top menu bar, go to Edit, Preferences, then turn off your option for the left navigation bar to display.
    4. Perform this task for all users experiencing the issue.
    5. Turn your internet back on and use QuickBooks as normal.

     

    Please feel welcome to send a reply if there's any questions. Have a lovely day!

    13 replies

    Show previous replies
    Ami_D
    Ami_D
    September 14, 2022

    Hello all! I wanted to share the following thread where we are also tracking this issue. The accepted solution (pinned just below the original question) has more information on the ongoing investigation and how to get updates from our support team.

    Thank you for sharing your updates here so we can continue to assess the impact of these crashes.

    Y
    yfegadeAuthor
    September 14, 2022

    Where is the button to " turn off your option for the left navigation bar to display." (as mentioned in the referenced post)?

     

    I don't see it in QB2021.

    T
    Tbrown12
    September 14, 2022

    You can turn it off from the top bar options. Select View, then choose Hide or choose a different location to put the bar, but not sure if that will eliminate the problem.

    T
    Tbrown12
    September 21, 2022

    I just uncovered and maybe this has been mentioned or found by someone else already. I decided to hide the icon bar that has the advertising in the bottom left of the desktop and the problem has gone away.  No more crashes at startup.  I also did the same on all the workstations and done. :)

    BigRedConsulting
    BigRedConsulting
    September 23, 2022

    We've had very good results with this solution, using details first posted on the community by MasterBlaster

     

    How to Stop QuickBooks Desktop Advertisements & Crashes

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