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K
KDoubleHOckey89
June 15, 2023
Question

QuickBooks Desktop Scan Manager

  • June 15, 2023
  • 1 reply
  • 0 views

I have some printers being redirected to a cloud server (Windows Server 2019) via Remote Desktop when trying to open up the scan manager in quickbooks enterprise 2021 (on the server) and it tells me unable to find scanner driver, I assume thats because the scanner or printer is not actually on the server because its being redirected. Is there any work around for this? I don't believe I can physically install the drivers on the server because the printers are on our local network while the server is in the cloud hosted elsewhere. 

Something to Note: I do have a scanner that is TWAIN Compatible as it works if I use Quickbooks desktop installed on my computer. 

1 reply

M
Maybelle_S
June 15, 2023

We understand that this issue is causing inconvenience and disruption to your workflow, DoubleHOckey89. Let's explore potential solutions to resolve this problem and help you regain functionality with the printer on the server.

 

To address this, check the printer mapping in your printer settings. It will allow us to verify the correct configuration of the printer connection. Next, ensure that the drivers are up to date in the location where it's connected. By updating the drivers, we can enhance compatibility and resolve any potential driver-related issues. Taking these steps will help troubleshoot the problem.

 

Once done, update QuickBooks Desktop (QBDT) to the latest release. It'll help QuickBooks up-to-date so you have the latest features and product improvements.

 

Additionally, restore the pdf reader and correct the printer setup in QuickBooks. Check these following articles for more information and steps:

 

 

We appreciate your trust in our services, and we look forward to assisting you with your printer and QuickBooks Desktop needs.

K
KDoubleHOckey89Author
June 16, 2023

Not a very helpful reply. You state "check the printer mapping in your printer settings. It will allow us to verify the correct configuration of the printer connection". I have already said this works fine if I use quickbooks on my local computer. Please specify what the "mapping" is supposed to be. 

"ensure that the drivers are up to date in the location where it's connected." not sure what this means. Please give more detail in your post. 

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