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salinaspolo
January 3, 2024
Question

QuickBooks Desktop Trouble Emailing Invoices

  • January 3, 2024
  • 1 reply
  • 0 views

I recently set up payments through QBs Desktop so I may email invoices my customers and have them pay via ACH.  However, I continue to get a message, "Couldn't Connect to Email Server." I have a GoDaddy email using MS365 so I have selected "other" email.  Can someone help me please? 

1 reply

JaeAnnC
JaeAnnC
January 3, 2024

Hello there, @salinaspolo. Let's perform some troubleshooting steps to resolve the error message you received upon emailing invoices in QuickBooks Desktop (QBDT).

 

First, ensure to update your QBDT to the latest release so you'll have access to the most recent features and fixes. Then, review the settings in the webmail preferences. Here's how:

 

  1. Go to Edit and select Preferences.
  2. Click Send Forms.
  3. Under My Preferences, choose the email account you're using and click Edit.
  4. In the Edit Email Info screen, go to the SMTP Server Details section and set the server name and port to your email provider settings. Refer to this guide for the list of SMTP Server and Ports.

 

For more troubleshooting options, see this article: Fix Error: Could not connect to the email server.

 

Additionally, QBDT provides tools to customize invoice templates that help enhance your brand, communication, and efficiency in your customer interactions.

 

Please don't hesitate to reach out if you need additional assistance sending invoice emails. Our dedicated team is here to support you every step of the way. Take care, and have a wonderful day!

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