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Jsilvaka
May 29, 2024
Question

QuickBooks email

  • May 29, 2024
  • 3 replies
  • 0 views

Good Morning team,

Does anyone know if there is a problem on the intuit server? we have a lot of customer complaining that they are not able to sent email from QuickBooks, most of them have their email setup on webmail and some they have it on Outlook.

They keep getting the error that "QuickBooks is unable to send emails due to network connection failure"

 

 

    3 replies

    4
    4Gal
    May 29, 2024

    Which QB Desktop year version? 2021 or newer?

    J
    JsilvakaAuthor
    May 29, 2024

    That's the funny part, i have one customer using 2023, another one using 2024 and other using 2022. 

    JoesemM
    JoesemM
    May 29, 2024

    We're going to do some troubleshooting to get rid of the error message when sending emails from QuickBooks, Jsilvaka.

     

    You'll want to ensure that your client's update their QuickBooks to the most recent release. By updating, they can stay up-to-date with the latest improvements and bug fixes available. Then, check the settings in the webmail preferences, here's how:

     

    1. From the QuickBooks Edit menu, select Preferences.
    2. On the left pane, choose Send Forms.
    3. Under My Preferences, select the email account you are using, then select Edit.
    4. In the Edit Email Info screen go to the SMTP Server Details section and set the server name and port to your email provider settings. Refer to Set up your email service in QuickBooks Desktop for a list of SMTP servers and Ports.

     

    For more information, see this article: Fix Error: Could not connect to the email server.

     

    Also, they can download and run our QuickBooks Desktop (QBDT) Tool Hub. This program aids in correcting QBDT issues and errors. They can follow the steps below:

     

    1. Close QuickBooks.
    2. Download the QuickBooks Tool Hub. Then, save it on your Desktop.
    3. Open the file you downloaded (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.
    4. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.
    5. From the launchpad, click Network Issues.

     

    Please know that this will take 2-3 minutes to complete. Once done, restart their computer and send an email in QBDT again. For details about the tool, check out this article: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

     

    Feel free to read these resources on other ways to resolve error messages in QuickBooks Desktop:

     

     

    Don't hesitate to reply to me anytime if your client's have follow-up questions or concerns with emailing transactions. I'll be here to help them along the way. Stay safe.

    K
    KS22694
    May 29, 2024

    We are having the same issue. I can't get anyone at QB to answer the phone. It's got to either be on their end or Microsoft I think. I also tried all the steps listed. 

    T
    tramach
    May 29, 2024

    I’m seeing the same thing. Last week the webmail sending through O365 gave the message you posted. Then when I removed it and try to add it back in I get and authorization failure. If I dig into my Microsoft account I can see there QuickBooks connector there as an authorized app, and when I click on it says something about the URL being invalid. I just had a customer call with QB Enterprise with the same problem. It seems like the QuickBooks to Microsoft (webmail) authorization is broken at the moment.

    S
    Sherrie_F
    May 29, 2024

    Hello, everyone. I can imagine the hurdles you encountered in resolving your concern.

     

    I'll ensure you'll be routed in the right direction for support to sort out the issue of the error message you encountered while sending emails from QuickBooks.

     

    Since the issue persists, I'd suggest contacting our QuickBooks Desktop support team to investigate this matter further and provide permanent fixes.

     

    Here's how:

     

    1. Go to the Help menu, then select QuickBooks Desktop Help.
    2. Select Contact Us.
    3. Enter a summary of your concern and click Continue. Select a method to connect with us: chat or request a call.

     

    Additionally, here's a resource you can browse for you to be able to learn what to do if you see an error message about Outlook in QuickBooks Desktop: How to fix "Error: QuickBooks is unable to send your email to Outlook"?

     

    If there's anything else you need further assistance with when managing your email transactions, let me know in this thread so I can further back you up. Keep safe.

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