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T
tramach
June 1, 2022
Question

QuickBooks Email Password Not Saving

  • June 1, 2022
  • 1 reply
  • 0 views

I'm assisting a customer with QB Premier 2020. They use AOL email, and QB suddenly stopped sending email. I enabled an app password for QuickBooks in AOL, and that password now works for sending invoices etc. However, QB now asks for the email password when you send the first invoice after closing and reopening QB.

Why doesn't QB save the password for more than the current session?

1 reply

A
AileneA
June 1, 2022

Hello, tramach. 

 

I know how inconvenient it would be to enter the email password every time you send an invoice. Don't worry, I'm here to help you get sorted out.  

 

To isolate this case, let's ensure you're using up to date QuickBooks desktop version. Then, check your security and filter settings. Make sure QuickBooks isn't blocked.

 

When you're done, you'll have to follow Steps 3 in this article: Fix webmail password issues in QuickBooks Desktop to troubleshoot the problem.

   

Once everything is fixed, you can start emailing your invoices. For additional reference, you can read this article about personalizing your invoice to beautify its templates: Use and customize form templates. 

 

I'll be here all ears if you need further help. Just hit back in this thread. Take care always!

T
tramachAuthor
June 1, 2022

They are on QB2020 R14. I see R14 was released in May. They are able to send invoices just fine. QB is now prompting for the password when you send the first invoice after opening the program. Is it possible that not saving the password is by design?

 

The email is setup under preferences as "Other".

 

 

MichelleBh
MichelleBh
June 1, 2022

I want to top this from happening to you, @tramach.

 

Thanks for checking your QuickBooks versions. I have other troubleshooting steps to help isolate the password issue in QuickBooks. And happy to outline the detailed steps with you. 

 

Make sure the email provider you are using has been set as a default in your QuickBooks settings. By doing this, you don't have to re-enter your password every time you send an email.

 

Do the following: 

 

  1. Go to the Edit menu and pick Preferences.
  2. Choose the Send Forms tab.
  3. Select My Preferences. 
  4. Check the email in the E-Mail IDS and click Select Default columns.
  5. Hit OK. 

 

If the issue persists, I'd recommend checking your email provider's settings. Search for the allow permission for QuickBooks and select the option not to re-enter your email password. This way, you can send the invoices in QuickBooks without getting the password prompt.

 

Furthermore, check out these articles below on how to send invoices by batch and fix webmail password in QuickBooks: 

 

 

If you have other queries or follow-up questions, let me know in your reply. I’ll be around to help and assists you. Keep safe.

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