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H
Hammad Asif
February 12, 2023
Question

QuickBooks Enterprise Desktop 2021 decimals and currency change problem

  • February 12, 2023
  • 2 replies
  • 0 views

Since I am in Oman and using QuickBooks Enterprise Desktop 2021. I am aware that there isn't an option for 3 decimals right now and only 2 decimals are available, the problem is when I change the currency to OMR (Omani rial) even those 2 decimal will disappear from the totals and it show (OMR 4) instead of (OMR 4.50) and when I print invoice having USD as my currency $ sign will also print. I don't want this $ sign to be printed at all not on invoice not anywhere even not OMR which is the currency symbol for Oman.
I am stuck either I should stay on USD currency to have at least those 2 decimals and also have $ sign to be printed on invoices and reports or I should change the currency to Omani Rial and have rounded numbers and loose even those 2 decimals.

I want to have this $ sign to be removed from my prints either it is invoice or any other report
or When i change my currency to Omani Rial at least those 2 decimals should show up. 

2 replies

C
ChristineJoieR
February 12, 2023

Hello there, @Hammad Asif. I'll share some understanding concerning decimals and currency in QuickBooks desktop enterprise. 

 

I'd suggest contacting our Customer Care Team, they can guide you on how to resolve this issue within the currency set up. They also have tools like screen sharing so they'll be able to guide you through the process.

 

Here's how you can reach them:

 

  1. Open QuickBooks.
  2. Go to the Help menu at the top.
  3. Select QuickBooks Desktop Help.
  4. Type Contact Us in the search box. Then, click on Contact Us at the bottom.
  5. Select the way you wish to connect with support.

 

I added this link for more details about contacting QuickBooks Desktop support. 

 

Please let me know if there is anything else I can do to assist you; you can always reply with any further concerns you may have.

H
Hammad AsifAuthor
February 16, 2023

I have tried contacting them but no answer, if there is any video or guide which can show me how get of the $ sign or have two decimals with OMR (Omani Rial)

Fiat Lux - ASIA
Fiat Lux - ASIA
February 16, 2023

@Hammad Asif 

Check your currency, symbol and format in your Windows settings.

A
Awad Mohamed
January 23, 2025

Hi 

I Have exactly the same issue 

is there any answer or fix for it ??

C
Chrea
January 23, 2025

@Awad Mohamed 

Check your currency, symbol and format in your Windows settings.

L
LollyNino_C
January 23, 2025

Hello there, Mohamed.

 

Please note that the option to set or change the number of decimal places to three is currently unavailable in QuickBooks Desktop; only two decimal places are supported with the existing features.

 

We value your feedback, as meeting your business needs is our priority. I recommend sending your suggestions directly to our product development team. They review all customer feedback and may incorporate it into future updates.

 

Here’s how to provide your feedback:

 

  1. Proceed to the Help option, then select Send Feedback Online.
  2. Choose Product Suggestion and enter your product suggestion when the pop-up window displays.
  3. Click Send Feedback.

 

For more details on managing pricing, you can browse this article: Set up and use Advanced Pricing. It discusses in detail how to automatically change the prices of items on sale based on the price rules you create.

 

Additionally, here are some helpful articles to assist you with managing your reports:

 

 

If you have any other concerns about managing decimals or questions about QuickBooks Desktop, please don’t hesitate to reach out. The Community is here and ready to assist you!

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