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B
Burke22
February 16, 2025
Question

QuickBooks Enterprise Silver Edition Custom Roles Issue

  • February 16, 2025
  • 1 reply
  • 0 views

Running into an issue with QuickBooks Enterprise Desktop Silver Edition (minus Payroll) where I'm having issues with data layer security. Followed the instructions in Create data level permissions in QuickBooks Desktop Enterprise,

Had an open call with Support for over 2hrs this afternoon trying to come to a resolution, appears that this capability has been deprecated in V24, and curious if anyone else is having the same issue. I am trying to limit access to particular Customers in customer center to specific users in our Company.

1 reply

C
Chrea
February 16, 2025

When did you purchase your QB Desktop 2024 Enterprise Silver license?

B
Burke22Author
February 16, 2025

I purchased the licensing on 2/11/25 under impression from the sales associate that data level security and custom user roles were part of all Enterprise desktop versions.

C
Chrea
February 16, 2025

Click the link you mentioned earlier. This feature is only available in QuickBooks Desktop Enterprise Platinum, Diamond, and Accountant. You can cancel QB Desktop Enterprise Silver within 60 days and request a refund. Then, purchase a new license of QB Desktop Enterprise Platinum through a partner. You can get a 10-15% discount.

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