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Disgusted Bookkeeper
February 23, 2024
Question

QUICKBOOKS HAS GONE TO HELL, CUST SERVICE SUCKS, and YOU'RE NOT ALLOWED TO SPEAK TO MGMT!!!

  • February 23, 2024
  • 1 reply
  • 0 views

There's a lot to be said about customer service. It can make or break your business. The customer service provided by QuickBooks is the MOST HORRIFIC I've EVER EXPERIENCED. 

 

IF YOU'RE SMART, YOU'LL FIND ANOTHER COMPANY TO DO YOU'RE BUSINESS WITH!!!!

I, AS A BOOKKEEPER, WILL NEVER RECOMMEND QUICKBOOKS AGAIN!!!! 

IN FACT, I'M GOING TO TELL EVERYONE I KNOW TO PICK ANOTHER ACCOUNTING PROGRAM FROM A COMPANY THAT JUST MIGHT GIVE A CRAP ABOUT IT'S CUSTOMERS.

THAT'S 22 YEARS DOWN THE DRAIN INTUIT!! 

 

Five (5) PHONE CALLS and I was just told to call back AGAIN!!! 

YOU'RE CUSTOMER SERVICE IS TRULY HORRIFIC!!!!!!

1 reply

A
AileneA
February 23, 2024

Hello there. 

 

I understand that dealing with poor customer service can be incredibly frustrating and significantly impact your company's perception.
 

It's important for companies to provide excellent customer service and promptly address customer concerns. No worries, we from the Community want to assist you in resolving your issue. To help you further, please provide me with more information about your situation so I can clearly explain the specific problem you're facing and any previous attempts you've made to resolve it. Providing as much detail as possible can help us from the Community team understand your situation and provide appropriate assistance. 

 

Nonetheless, I understand your frustration, and I hope your concerns can be addressed satisfactorily so you can continue focusing on your business without further issues.
 

I'll keep an eye open for your response. Have a great day!

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