Skip to main content
A
Anonymous
October 6, 2023
Question

Quickbooks is Adding things back that I have deleted. Anyone have any experience with this?

  • October 6, 2023
  • 3 replies
  • 0 views

So I'm doing some clean up for another company & the bank accounts and credit cards had so many items duplicated, tripled, etc. I went through and manually deleted all of the duplicates, etc. I get here today and they have all been added back!!!! I looked at the audit trail and it shows it was added back by Quickbooks Systems. We're talking YEARS of things that i spent an entire day deleting and now I have to go back and do it AGAIN. I am so done with QB.

    3 replies

    A
    Anonymous
    October 6, 2023

    Also want to add that all of the accounts I had made inactive in my chart of accounts are now back as well. I made them inactive weeks ago.

      I
      IrizA
      October 6, 2023

      I understand the feeling that you have felt, @1798376. Don't worry, I'm here to help you out .

      It's odd that the system automatically included the credit card and bank accounts you'd already marked inactive. This could occur for a number of reasons, one of which is that those accounts might still be linked to online banking. Let's make sure it's disconnected to avoid this from happening again. Before proceeding, please ensure there's no transaction in the For review tab.

      Here's how:

      1. Go to Transactions, then Bank transactions.
      2. Select the tile for the bank account.
      3. Select the pencil ✎ icon, then select Edit account info.
      4. Select the Disconnect this account on save checkbox.
      5. Select Save and Close.


       

      Furthermore, you can visit this article to ensure your accounts match your bank and credit card statements: Reconcile an account.

       

      Please feel free to reach out if you have further concerns. Have a great day! 

      A
      Anonymous
      October 16, 2023

      that was completely irrelevant. Thank you for continuing to waste my time.

        AldritchM
        AldritchM
        October 16, 2023

        Hi, @1798376.

         

        I understand that the previous response was not relevant to your situation. Reappearing of duplicates and accounts after you've spent a significant amount of time manually deleting them is challenging and time-consuming.

         

        Rest assured, there is currently no ongoing investigation regarding this matter. To address the issue, I suggest trying to remove or deactivate the items in question while using a private window. This can help ensure a smoother experience and minimize any potential conflicts related to your browser's cache. Here are some handy keyboard shortcuts for popular browsers that you can refer to:

         

        • Google Chrome: Ctrl + Shift + N
        • Safari 11 or newer: ⌘ + Shift + N
        • Mozilla Firefox: Shift + Ctrl + P
        • Microsoft Edge: Ctrl + Shift + N

         

        If the issue still persists, kindly contact our live support to be able to help you since they have all the tools for troubleshooting. 

         

        To assist you in inactivating the account and excluding the duplicate transactions, I recommend referring to this helpful article guide:

         

        Please keep in mind that our forum page and this thread are both open for any additional questions or concerns. Take care always!

        K
        KT20008
        April 3, 2024

        I had the same issue. First, from the bank transactions, exclude (don't add) the expenses you want to delete. Then, go to the "excluded" tab from the bank transactions. From there, you can delete them and QB won't add them back.

          Terms & ConditionsAccessibility statement