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A
Angel77877
February 17, 2025
Question

Quickbooks is unable to verify the quickbooks server in Macos 15.3

  • February 17, 2025
  • 8 replies
  • 0 views

All of a sudden this message pops up and neither users can connect the company files being on the Quickbooks server.

The company files is residing on one of the computers that also has the server app.

This is on two iMacs with the same operating system and same version of Quickbooks 2024 - V23.1.6 R7

Nothing has been changed on the system nor network. The apps were working just fine the day before.

 

Any help will be appreciated as now we cannot work. Thank you.

    8 replies

    N
    NickMazz
    February 17, 2025

    Same exact issue with the same set-up here.... just began occuring this evening

    A
    Angel77877Author
    February 18, 2025

    Just wanted to add to my earlier post:

    The company files open fine if opened just through the QB app. Through the Server it's a no go!

    Have deleted the apps, Plists and other QB files from the Library. Re-installed the apps and the problem still persists.

    I
    IrishA
    February 18, 2025

    Your dedication to proactively troubleshooting issues to ensure seamless access to the company file and resumption of business activities is greatly appreciated, Angel and Nick. To help resolve this situation swiftly, I will connect you with our Live Support team, who are well-prepared to tackle this problem. They will collect additional information and assist you through the subsequent steps.
     

    Our support team possesses the necessary tools to uncover the root cause of the problem and can organize a screen-sharing session to significantly improve your QuickBooks navigation experience.
     

    Here’s how to contact them:
     

    1. Go to Help, then select QuickBooks Desktop Help/Contact Us.
    2. Enter a question, keyword, or topic you need assistance with.
    3. If you cannot find the answers you need, choose Contact Us to connect with an expert who can help.
       

    Note: You must search for an article before the Contact Us option becomes available.

    To guarantee a prompt response from our Live Support team, I suggest checking their optimal contact hours. This will allow you to connect with them at the most optimal time for immediate assistance.

    Additionally, I also added an article to help you restore your accounting data should you encounter any issues with your computer, you can check out this article: Restore a Backup of Your Company File.

    I understand how important it is for you to access your company file to get your business on track . If you have any questions  within QuickBooks, please don’t hesitate to share your comments or concerns below. We are committed to providing you with prompt and helpful responses to ensure you have the support you need.

    A
    Angel77877Author
    February 18, 2025

    Dear IrishA,

     

    Thank you for your guidance.

     

    Went through all the protocols to get to an expert. When clicking the last button to get into a chat, the system brings you to a browser window "public-consumer-chat" that ends with a message that something went wrong.

     

    I have tried this last step more than a dozen times with no success. No working app, no working help. Pretty frustrating...

    I cannot believe I am the only one with this problem with the app. Isn't there an "expert" that can just explain the solution through this post?

    Tori B
    Tori B
    February 18, 2025

    I appreciate you checking back with us, @Angel77877. 

     

    Have you checked your firewall settings on the server computer? If not, let's go ahead and check the Mac OS firewall settings to make sure it's set to allow incoming connections. To do that, follow the steps below:


    1.    Go to the Apple menu, then select System Preferences.
    2.    Choose the Security & Privacy icon, then the Firewall button.
    3.    Select the Firewall Options button. If it’s grayed out, click the lock icon to unlock it.
    4.    Click Allow Incoming Connections.

     

    You also need to verify if the sharing permissions are set correctly on the host computer. Here’s how:


    1.    Go to the Apple menu and select System Preferences.
    2.    Select the Sharing icon.
    3.    Mark the File Sharing checkbox.
    4.    Select + under the Shared Folders column and browse to the folder where the company is located, then select Add.
    5.    Under the Users column, the permission should be set to Read and Write for Everyone or just the specific users who will be using QuickBooks.

     

    For more details and other recommended solutions, check out this article: Troubleshoot multi-user issues for QuickBooks Desktop for Mac.

     

    If you continue to have issues, you can use the link I'm including below to connect with our chat team directly:

     

    Please don't hesitate to let me know if you have any additional questions or concerns. Have a good one! 

    M
    michaelbowser
    February 18, 2025

    Our office started having this same issue yesterday midday. No software updates were done during this time on any hardware or networking equipment. We have completed all of the recommended troubleshooting steps and the issue persists.

      A
      Angel77877Author
      February 18, 2025

      Exactly at that time when it failed at our end. Seems like programmed.

       

      Makes you wonder what is the catch...

      D
      DYPinc1
      February 18, 2025

      Certificate 

      Not Valid After Monday, February 17, 2025 at 3:02:26 PM Eastern Standard Time

      D
      DYPinc1
      February 18, 2025

      Same problem here.

      D
      DYPinc1
      February 18, 2025

      Ok started wondering if the Intuit let the certificates expire.

       

      THAT IS EXACTLY WHAT THE BASTARDS DID.

       

      Expired yesterday.

       

      MitchMac
      MitchMac
      February 19, 2025

      A new R7.1 update was just released addressing this issue.  Once you update both QuickBooks and the Server to the R7.1 Multi User will work.

        A
        Angel77877Author
        February 19, 2025

        Yes, after the "update" everything is back to normal.

        I
        Industry Accounting
        February 20, 2025

        I thought I was going crazy.  The R7.1 update fixed almost everything.  I have one user that works on the shared file from the same computer the QB server runs on.  They can only access the company file locally. Anyone else experience this and have a fix? thanks

        MitchMac
        MitchMac
        February 20, 2025

        What happens when they try to open the file through the server?  Is it giving any type of message?

        I
        Industry Accounting
        February 21, 2025

        I don't have anything showing under shared files.  I have re-installed the r7.1 version.  I can file -> open company and open it locally. The company file shows under shared for other workstations and they are able to open the company file and show as connected on the server ui.  It iss just this machine that has both server running and quickbooks user. I've had a known working user sign in on this mac to rule out a user account issue with same results.  A workaround is to keep the server on its own computer but I'd like to figure this out. thank you! 

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