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ivebeenthere
February 13, 2024
Question

Quickbooks keeps wanting me to rebuild my data.

  • February 13, 2024
  • 3 replies
  • 0 views

QuickBooks found a problem in my data file and wanted me to rebuild, so it could repair the problem. After the rebuild, the report said it found no problems. Now every time I close the program it comes up with the same error message, that it found a problem in my data file, and wants me to rebuild again and again. What's going on?

I tried canceling once, but the message comes up again, with the report saying no problems were found.

I am using Quickbooks Pro 2019 Desktop stand alone, on Windows 10 / 64.

Any help would be great!

John

    3 replies

    A
    Archie_B
    February 14, 2024

    I appreciate your effort in attempting to resolve the issue and sharing those details, ivebeenthere

     

    Allow me to help and share some insights about fixing data file issues in QuickBooks Desktop.

     

    Have you tried verifying the data? If you're comfortable manually fixing errors, the Verify Results window will show you which ones you can fix. But before you do, make sure to backup your company file.

     

    To verify:

     

    1. Go to the File menu. Then hover over Utilities and choose Verify Data.
    2. Let the tool check your file for data issues.
    3. From the Verify Results screen, select Expand All to see the errors.
    4. If you need the specific steps to fix the error, click on See Online Articles.

     

    After that, run the Rebuild tool again, this will help fix those errors that don't have an article. If you still have data issues, you can also utilize the QuickBooks File Doctor to fix your company file.

     

    Furthermore, while QuickBooks Desktop Pro 2019 is still functional, it's important to note that this version is no longer supported or receiving updates. That means there's no guarantee that rebuilding the data and running QuickBooks File Doctor will effectively resolve the problem you're experiencing.

     

    Feel free to let me know if you still have other concerns about QuickBooks Desktop. I'll be here to help. Have a great day!

    I
    ivebeenthereAuthor
    February 14, 2024

    I have completed all those steps numerous times. I get the same result. It keeps thinking there is a problem with the data file. 

    I understand your last point and was fully aware about getting no support and updates. The problem with that scenario is that Quickbooks does not offer a stand alone version anymore. That leaves me with, holding on to what I have on my 2019 version for old customers. I have installed a different alternative stand alone book keeping software program that seems to fit my needs although I would have loved to stick with Quickbooks. They kind of pulled the rug out from under me and many others.

    I am not fond of online versions of most programs I utilize in my business or personal needs. 

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    February 15, 2024

    @ivebeenthere 

    If you have run the Verify/Rebuild Data utility more than three times but the same error still persists, your company files is seriously damaged. Contact me in private and we can try to repair your file. We can also offer the option to use the newer QB Desktop with a non-subscription license if needed.

    4
    4Gal
    February 14, 2024

    @ivebeenthere 

    Does the message always ask you to rebuild your file or contact Support at a specific phone number?

    I
    ivebeenthereAuthor
    February 14, 2024

    No it doesn't direct me to call anyone. it just keeps finding a problem in the data file and tells me it wants to rebuild while it finds and fixes the problem. When it's finished, the report says it didn't find any problem.

    Then I can go ahead and close.

    The problem comes up after opening and after working, I go to close again, then it pops up again. Always with the same result. The report after rebuilding says it didn't find anything.

    A
    ArielI
    February 14, 2024

    I am grateful for the actions you have taken, @ivebeenthere.

     

    I'll ensure you'll be able to fix your data issues while using QuickBooks Desktop (QBDT).

     

    We can fix this issue by using QuickBooks Desktop Tool Hub since this is designed to help repair common issues you're facing when working with your QBDT account. 

     

    Follow these steps to fix your Company file:

     

    1. Close QuickBooks.
    2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub.
    3. Open the file you downloaded (QuickBooksToolHub.exe).
    4. Follow the on-screen steps to install and agree to the terms and conditions.
    5. Once done, double-click the icon on your Windows desktop to open the tool hub.
    6. Next, fix your company file by clicking the Company File Issues.
    7. Select Quick Fix My File.
    8. Select OK when it completes and launch your QuickBooks.
    9. From the tool hub, select Company File Issues.
    10. Select Run QuickBooks, File Doctor. Search for QuickBooks Desktop File Doc and open it manually.
    11. Select Check your file (middle option only) and then Continue.
    12. Enter your QuickBooks admin password and then select Next.

     

    Furthermore, on the QuickBooks Tool Hub page, let's repair your windows. 

     

    Here's how:

     

    1. Open the QuickBooks Tool Hub, then select Installation Issues.
    2. Select QuickBooks Install Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
    3. When the tool finishes, restart your computer and start QuickBooks Desktop, then open your data file.

     

    You'll want to download the latest release of QuickBooks Desktop, see this page: Update QuickBooks Desktop to the latest release.

     

    If you have further questions about any QBDT-related concerns, you can comment below, and we'll respond to you as soon as possible.

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