Quickbooks licensing and dis-service to its customer base
I've been using Quickbooks products since the 1990's. I have to interest in the recent push into the cloud. If data can be here, I want it here. Call me old fashioned. I have stayed with the desktop product. I didn't upgrade every year, and my product continued to run on whatever the past version I bought was. I eventually went to the support plan and annual update of the software even though in most cases I didn't update annually.
Today my bank put a hold on an Intuit transaction because the amount was so much more than they normally see. It was over $200 more. It took over 25 minutes this morning for a call center to stop asking me how I was doing and trying to sell me on another product before I finally got an answer that it went from 373 to 595 in a single year. I really don't need the phony scripted pleasantries.
On a follow-up call now, it appears that they only offer a subscription and that while I am buying the upgrade, it is now only a single year license and that it will expire if I don't continue to pay. I'm not happy about that and I asked when this happened and why I was not notified, and finally at what version did they do this, because frankly, I'll stay there and look for another package. I dropped salesforce when they did the same.
I bought a perpetual license and that's what I want.