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ThatsNoMoon
July 3, 2022
Question

QuickBooks Mac Plus 2022 Pausing Too Often; Painfully slow

  • July 3, 2022
  • 3 replies
  • 0 views

I recently purchased the license for QuickBooks Mac Plus 2022.  It seems like there's a radically different method to the way the software has been built compared to Mac Desktop 2016 and Mac Desktop 2019.  And what I'm experiencing is unbelievably frustrating.  Drastic 15 second pauses with nearly every single thing I do.  For example.  I'm trying to now to work through roughly 100 downloaded transactions for one month's bank statement, and naturally I need to add the Payee and Account for each item before hitting the 'Add Multiple' button.  In versions past this would be a very rapid process, probably 5 minutes for 100 transaction.  Now, after each line, I am paused with a spinning beach ball that requires 15 seconds downtime.   For each line!  So what should take close to 5 minutes will take more than 30.  This is not tolerable.  Either there is a preference that I can adjust to get out of this mess (I'm all ears) or there are some critical fixes that need to be addressed in an update.  My experience so far is not good.

    3 replies

    M
    mv32
    July 4, 2022

    I know how much you want to work faster, and I'm here to help fix system latency issues, @ThatsNoMoon.

     

    Latency issues in QuickBooks Desktop for Mac may be a result of a damaged company file. In your case, we can rebuild it to fix this. Before that, let's update the system to the latest release (R5.1) to enhance its functionality and fix loading issues. There's no need to adjust your preferences. You can also check the system requirements we provide for QuickBooks Desktop Mac Plus 2022.

     

    Then, let's run the Verify Data:

    1. Go to the File menu.
    2. Select Utilities, then Verify Data.

    Let's now rebuild it:

    1. Go again to the File menu, then Utilities.
    2. Select Rebuild Data.
    3. Click OK.

     

    In addition, here's an article for insightful details to resolve damaged company data: QuickBooks Desktop performance issues.

     

    Keep on posting here if you need anything else. I'll make sure you're taken care of. Keep safe and more power to your business!

    T
    ThatsNoMoonAuthor
    July 4, 2022

    Thanks I did as you suggested but that didn't seem to help.  

    I went to utilities > verify data and was shown the alert: ** verify data detected errors **

    So then I went to utilities > rebuild data, after which I was shown another alert:  An error occurred while making your changes

    Next, I saw an alert that said Reload and rebuild has completed.

    Next, after Quickbooks rebooted it again showed me an alert:  An error occurred while making your changes

    And the performance issue persists.  Please help me with what's next @mv32   Thank you.

    M
    Maybelle_S
    July 4, 2022

    Hi there, @ThatsNoMoon.

     

    I suggest contacting our QuickBooks Desktop Support since you get the same result. They can help investigate why you're still unable to back up your company file.

     

    Here's how:

     

    1. Press F1 to open the Help window.
    2. Click Contact us at the bottom part.
    3. Give a brief description of your issue, create a backup file and click Continue.
    4. Choose from Message an Agent or Talk to a Specialist.

     

    For additional information on how to contact our Support, you can refer to this article: Contact the QuickBooks Desktop Customer Support Team.

      

    Please let me know if you have other questions related to QuickBooks. I'm always here to help you.

    S
    SDMac user
    September 22, 2022

    I had exactly the same issue when I downloaded the new 2022 for Mac QB (reluctant download, but had to due to 2019 no longer supporting banking/transaction downloads).   I had downloaded transactions, each was taking 4-6 seconds to save - ughh!

    I tried all the above suggestions, plus upgraded OS from Big Sur to Monterey (the first recommendation by Intuit help - but it made no difference).  Called again, and after 20 mins of trying many other things, I was asked to disconnect/ re-set up my online banking  (through Edit Account / online settings) ... then signed up again.  It worked!

    J
    Jagi
    November 14, 2022

    Add me to the list of extremely frustrated users.  I am a long time user of QuickBooks Desktop.  I DON'T need QBO.  I am a small business single user!  When I first downloaded QBD 2022 I experienced the painfully slow performance.  Calls to support were totally useless. Telling me that my CPU maybe slow or I do not have enough RAM!.

    I have a Mac Book M1 with 16GB running the latest release of Monterey and the latest updates of QBD V21.0.7 R8.2 Build 1244.

    I have Verified Data, Rebuilt Data, Condensed Data.  I am DONE!!  

    Where do I go from here?  Every transaction entry takes a good 5 to 10 secs to post.  What nightmare!!

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    November 14, 2022
    @IntuitBrooks 

    Any insight?

     

    @Jagi wrote:

    Add me to the list of extremely frustrated users.  I am a long time user of QuickBooks Desktop.  I DON'T need QBO.  I am a small business single user!  When I first downloaded QBD 2022 I experienced the painfully slow performance.  Calls to support were totally useless. Telling me that my CPU maybe slow or I do not have enough RAM!.

    I have a Mac Book M1 with 16GB running the latest release of Monterey and the latest updates of QBD V21.0.7 R8.2 Build 1244.

    I have Verified Data, Rebuilt Data, Condensed Data.  I am DONE!!  

    Where do I go from here?  Every transaction entry takes a good 5 to 10 secs to post.  What nightmare!!

     

    Z
    zach88
    October 16, 2023

    Thank god I found this thread, I thought I was losing my mind!  Bulk deleting all the prior matched/downloaded transactions does resolve the most painful parts of the behavior, but weirdness still exists.  For example, while working through the list of downloaded transactions, they will all suddenly get greyed out, only to return to normal a few moments later.  Also, after entering details for a transaction, the list will suddenly reorganize itself and the cursor will jump to a new/random spot - very nerve wracking.  So even after clearing out the old matched transactions, the program still behaves very strangely.  Anybody experiencing the additional behaviors I described?  Thanks..

    I
    IntuitBrooks
    October 16, 2023

    The graying may occur if the corresponding register window is front most (instead of the Download Transaction window...).  The two interact as you add transactions and if a register entry is being made the Download Transaction window will be inactive.  Try switching back to the Download window by clicking on its title bar. If you are part way through entering a transaction in the register an alert will pop up allowing you to discard the entry or continue with it in the register window.

    Z
    zach88
    October 28, 2023

    Hi, thanks for that additional information.  However, in my case, the graying is occurring while working in the downloaded transactions window ONLY.  The register window is simultaneously open, but I'm only working in the downloaded transactions window, going down the list and populating accounts that were not pre-populated.

     

    This actually brings up another question, how do I create a rule to auto-match accounts with downloaded transactions?  Is it done through renaming rules?  If so, I don't see account information within rules renaming.  Thanks.

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