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C
cmart6
January 21, 2019
Question

quickbooks missing pdf file component

  • January 21, 2019
  • 7 replies
  • 0 views

How do I get the missing pdf file component?

    7 replies

    K
    KhimG
    January 21, 2019

    Hello, @cmart6.


    Let me be the first to welcome you to the Community. I just got the steps you need to get past this error message.


    This can happen during printing, emailing or saving a PDF in QuickBooks Desktop. To resolve the issue, let’s perform the recommended solutions below:


    First, install and run the Print & PDF Repair Tool. Here’s how:
    1.    Download and run the QuickBooks Print and PDF Repair Tool.
    2.    Once the tool completes, try the .pdf file-related task that originally generated the error.


    Then, reset your temp folder permissions. Proceed with this step only if the first solution fails.
    1.    Press the Windows key + R to open the RUN command.
    2.    Type %TEMP% and press Enter.
    3.    Right-click an empty area of the temp folder, and choose Properties.
    4.    Click the Security tab.
    5.    Ensure all usernames and groups are showing on the Security tab have Full Control.
    6.    Try saving as PDF again within QuickBooks once permissions have been set to Full Control.


    Lastly, confirm you can print to your XPS (only for Save as PDF and Email issue). QuickBooks uses parts of the XPS Document Writer to save as PDF.
    1.    Open Notepad and type something on it.
    2.    Go to File, then select Print.
    3.    Choose the XPS Document Writer and click Print.
    4.    Select your Desktop in the save as dialogue box.
    5.    Navigate to your desktop and see if you can view the XPS document you printed from notepad.


    Once done, try performing the steps you did before encountering the error. If you continue to get the same result, please check out this article for additional troubleshooting steps: Troubleshoot PDF problems.


    That should fix the missing pdf file component error message.


    Please know you can always reach out to me for all of your QuickBooks concerns. I will be more than happy to help. Thanks for dropping by and take care!
     

    D
    DarqueHellmutt
    March 2, 2020

    2020-03-02

     

    1) the tool didn't work

    2) the instructions to mess with my TEMP file settings, et al, shut down my spooler & killed ALL my printers

    3) I *still* can't save/print to a PDF in quickbooks (2020 Pro Desktop with Assisted Payroll)

     

    Guess I'll have to call Tech Support now.

      Candice C
      Candice C
      March 2, 2020

      Good Afternoon, @DarqueHelmutt.

       

      Before contacting our Support Team, I suggest trying one more troubleshooting step, the QuickBooks Tool Hub. This tool can help fix common errors within QuickBooks Desktop. Here's how to download, install, and use the Tool Hub:

      1. Close QuickBooks.
      2. Download the QuickBooks Tool Hub file.
      3. Once downloaded, open the file. (QuickBooksToolHub.exe)
      4. Follow the on-screen instructions on how to install and make sure to agree to  the terms and conditions.
      5. Double-click the QuickBooks Tool Hub icon on your Windows desktop, when the install is finished.

       

      Afterward, you can choose the Program Problems tab to help resolve some of the most common PDF and printing issues.

       

      If you get stuck along the way, here's an article that can help: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

       

      Let me know if these steps help. I want to make sure that you're able to get this resolved as soon as possible.

      Y
      YvetteACCG
      May 13, 2022
      Missing PDF Component Error Message: SOLVED
       
      1. Go to the Windows search box
      2. Type 'turn windows' in the search box
      3. Select Turn Windows features on and off>Uncheck the Microsoft XPS Document Writer>Save
      4. Re-check the Microsoft XPS Document Writer>Save

       

      * might require rebooting your computer

       
        A
        auto74
        June 9, 2022

        YvetteACCG

         

        I am going to try your fix.  Have been getting the PDF Component Error since Jan. 2022.  Bought the QB Desktop Pro 2022 thinking it would fix, our CPA is QB trainer.  we spent hours with QB staff and Best Buy and paid my CPA for her time.  NOTHING WORKED.  Have not been able to email invoices, statements or anything related to QB.  Have to print and scan...time and money wasted.  The tool hub was useless.  keep fingers crossed, have insurance audit and it would be nice to use the software the way it is supposed to be used.

        R
        RoseJillB
        July 1, 2022
        This post has been deleted.

        Welcome to the Community, @ShawntheBookkeeper.

         

        We can perform some troubleshooting steps to fix your concern with printing issues in QuickBooks Desktop (QBDT).

         

        These errors are usually cause by the following reasons:

         

        • The paper size or orientation in the printer’s settings does not coincide with that of QuickBooks Printer Setup.
        • QuickBooks Printer Setup settings for PDF printing may also result in an Intuit Printer Library Error.
        • The template might be sized incorrectly.

         

        To fix this, you’ll want to ensure that the orientation printer’s settings and QuickBooks setup are matched. Also, the template’s paper size is correct. To double-check you can follow the steps below:

         

        1. In QBDT, go to the File menu at the top left to get to the Printer Setup. 
        2. Click Options, then select Advanced.
        3. Choose the Paper Size that you use in the actual printing.
        4. Hit OK to save your changes.

         

        Moreover, if the issue persists we can run a QuickBooks Tool Hub. This helps fix common errors. To use the tool hub, you must first close QuickBooks. Then let’s proceed with downloading the program to your computer. Here’s how:

         

        1. Close QBDT.
        2. Download the most recent version of the QuickBooks Tool Hub. Save it somewhere you can easily find it (like your Downloads folder or your Windows desktop).
        3. Open the file you downloaded (QuickBooksToolHub.exe).
        4. Follow the on-screen steps to install and agree to the terms and conditions.
        5. In the QuickBooks Tool Hub, select Program Problems.
        6. Select QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
        7. Attempt to print, email, or save as a PDF from QuickBooks Desktop again.

         

        More troubleshooting steps are listed on this article: Troubleshoot PDF and Print problems with QuickBooks Desktop 

         

        You can also use the links below to help troubleshoot any printing issues or other QBDT issues. These resources include screenshots to help you visualize the process.

         

         

        Let me know if you need further assistance with printing. I’m just one post away from assisting you. Stay safe!

        C
        Charies_M
        July 12, 2022
        This post has been deleted.

        Thanks for keeping in touch with us, ShawntheBookkeeper.

         

        The troubleshooting shared by RoseJillB is use to fix issues with the warning message that says "Reports can't fit into a printed page".

         

        Since the above steps didn't work, I recommend reaching out to our Support Team for further assistance. A live representative can look into this securely and investigate the issue you had.

         

        Here's how to reach them:

         

        1. Open QuickBooks.
        2. Go to Help, then select QuickBooks Desktop Help.
        3. Select Contact Us.
        4. Give a brief description of your issue, then select Let's talk, and then choose a way to connect. Phone support may be limited due to volume.

         

        You can check out this article for our most updated contact information and scheduled hours: Support hours and types.

         

        In case you need to learn some tips in managing your QBDT, you can always check our Help articles page. There, you can read some of our great resources and use it for future reference.

         

        If there’s anything else I can do for you, don’t hesitate to reach out again. I’d be glad to help.

        D
        Douglas15
        April 17, 2023

        IN WINDOWS 11, Microsoft XPS Document Writer IS AN OPTIONAL FEATURE.

        The answer is to enable it.

         

        1. Start / Settings / search for Control Panel.

        2. Programs and Features.

        3. Turn Windows features on or off.

        4. Check the box next to "Microsoft XPS Document Writer"

        5. Click OK.

         

        Installation takes a minute.

         

        The Quickbooks Tool Hub does not fix this because it assumes you are running Windows 10.

         

        Side comment: Support should have this at the top of its results. Windows 11, people!

         

         

         

          I
          Infodataedge
          November 30, 2023

          I'm unable to send email paystubs to my employees. I recently acquired a new computer with Windows 11 pre-installed. Do you have any recommendations to address this problem?

          G
          GlinetteC
          November 30, 2023
          This post has been deleted.

          Hi there, Infodataedge. 

           

          I understand the significance of being able to send email paystubs to your employees. I'm here to ensure this gets sorted out.

           

          I agree with the troubleshooting steps provided by @Shelby31 in resolving the challenges of sending email paystubs from your new computer with Windows 11. 

           

          If you continue to encounter the same results after following the steps, please verify that the Send email using feature is enabled, as detailed by my colleague @QueenC in this thread. You can refer to her response for the outlined steps.

           

          Additionally, confirm that the Microsoft XPS Document Writer option is activated, as mentioned by @Douglas15 in his post. 

           

          Moreover, you can take advantage of the payroll reporting functionalities in QuickBooks. These reports give you the ability to manage payroll taxes and easily monitor employee expenses.

           

          If you have further inquiries regarding emailing paystubs or any QuickBooks Desktop concerns, please feel free to post them. I'm here to assist you. Have a great day!

          B
          BensoTe
          May 20, 2024

          I have just purchased a new computer and it has windows 11 on it. I have installed QuickBooks directly from CAMPS. I am able to print to PDF but I cannot save to PDF nor can I email paystubs to my clients and I continuously get the error message about how to fix the PDF and print problems. I have tried all of the steps that are listed. I have restarted my computer multiple times and I have my client and their employees getting upset with me that I am not able to send them their paystubs securely due to this problem. When I run the fix through the tool it appears to only being applied to the windows 10 version. How do I process the windows 11 version so I can get back to work?

           

          Teri

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