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Jimmywick
May 20, 2022
Question

QuickBooks not seeing Mapped Device

  • May 20, 2022
  • 3 replies
  • 0 views

QuickBooks was previously mapped to our Q Drive on one of our computers but now I can't find it. Any idea what I can do?

3 replies

A
Archie_B
May 20, 2022

Thank you for reaching the Community, Jimmywick.

 

This usually happens if the file name was changed or moved to other location. Let's go ahead and find your company file. 

 

Solution 1: We'll go to your server computer and perform a wildcard search for all company files by typing the following to the search bar:

  • *.qbw (Working Files)
  • *.qbb (Back Up Files)
  • *.qba (Accountants Copy Files)
  • *.qbx (Accountants Transfer Files)
  • *.qby (Accountants Change Files)


Be sure to include the Asterisk (*) before the extension type to ensure the search works correctly.

 

Once the file is found, make a note of the file's location. Then, proceed to the next solution.

Solution 2: Opening a company file (.qbw).

 

Like this:

 

  1. From the File menu, select Open or Restore Company.
  2. Select Open a Company File, then select Next.
  3. Select the company file.
  4. Select Open.

 

If you're accessing the file over the network, you can check out this article: Company file is missing or cannot be found. Follow the outlined steps to locate the file.

 

I'd know how this goes so please leave a comment below if you still need further assistance. I'll be here to help. Take care and have a good one!

 

AdrianG001
AdrianG001
May 24, 2022

Method 1: Turn On Network Discovery
The Network discovery in Turned off mode will contribute to QuickBooks does not show mapped drives. Hence you have to turn it on and then proceed to the next steps.

First, you need to type the setting on the search box and click on the Settings
Now click Sharing Options.
In further screen, click and expand the Privatenetwork
Make sure these two options are selected – Turn on network discoveryand Turn on Automatic Setup of network-connected devices.
Now click Save Changesand move to the next step.

 

Method 2: Map a Network Drive in Windows
Follow the steps below as per the version of Windows 7/8/10 you are using. These steps will help you remapping so that you can fix the issue QuickBooks 2020 not showing mapped drives.

For users with Windows 7:
Press the Windowskey on your keyboard.
Now choose Computeroption from the list.
Click the Toolstab from the menu bar. (Alternatively, press Alt to unhide the menu bar)
Now select Map Network Drive.
Further, a new window will open.
Now click the box adjacent to Drive.
And now, select the unused Drive from the list.
After that, you need to click Browse.
And now, navigate to the network location where QuickBooks files are stored.
You can also try mapping with server IP Address if the UNC path is not working.
Click Ok> Finish.
Now you will find that unused drive will become a network drive.
Try to reopen the application and verify if these steps fix QuickBooks 2019 not showing mapped drives error.

For users with Windows 8 and Windows 10:
Type PCin the search box, on your computer.
Now click the option This PC from the result list.
Right-click Networkon the left side panel.
And then select Map Network Drive from the drop-down menu.
Now you need to click the box in front of Drive and select the unused drivefrom the list.
Click the Browse
Now you need to choose the location where QB cloud hosting company file is stored.
Alternatively, you can try to access server IP Address if finding trouble in the UNC path.
Click Okand then click Finish.
Now you can try to open the QuickBooks with a newly mapped network drive.

H
Hamada
September 5, 2023

in my case:

Windows 10 , unable to locate or access the Map drive, 

after spending an hour, open the quickbooks , Open/Restore company file, you will not find the map drive or any network , right click the mouse on inside white window (the browser open file) Add a location , then type the network path (Example: \\10.1.10.111\MyCompanyFile) then you will find the shared file

R
ReliableRick
May 9, 2024

Go to your mapped drive, find your data folder, locate the .qbw file you want to open and double click on it or right click and choose open with quickbooks. Once you open the first file you will see the system and folder under network as shown in picture. In our case we have 3 different companies so I just opened all 3 and they remain in the list.

A
arlinghaus
April 23, 2025

It seems that running QuickBooks "As Administrator" disables mapped drive access. Also, it disabled all drag-and-drop of attachments.

 

Do not Run "As Administrator".

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