Hi jellis11,
Thank you for dropping by the Community. I appreciate you explaining the situation to me, Jellis. Let me share a few things to resolve your issue and ensure you can access your QuickBooks Online account.
Before proceeding, did you encounter any specific error when signing in to your QBO account using your credentials? Any additional information will be highly appreciated.
In the meantime, if you haven't yet, let's consider the possibility of being unable to access your account as a temporary browser issue by using a private window.
Use the following keyboard shortcuts:
- Google Chrome: Press Ctrl+ Shift + N
- Safari: Press Command + Shift + N
- Mozilla Firefox: Press Ctrl+ Shift + P
Once done, log in to your account and ensure that you are in the right region. If everything is fine, clear your cache so the system can start fresh. If the issue persists, If everything works perfectly, clear your cache so the system can start fresh. If you still can't, use another supported browser.
If the issue persists, I suggest contacting our QuickBooks Live Support Team to check your account further. To do that, please check out this link and locate the "I've tried all of the self-help options and still can't sign in," from there, you'll see their contact number: Recover your Intuit Account if you can’t sign in.
Moreover, you can visit this article to learn how to update your Intuit Account's settings to protect your personal and financial information: Update your Intuit account’s security settings.
Please let me know if you have further questions about accessing your Intuit accounts. We're open 24/7 to help. Have a great one.
