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keenesl1
June 26, 2022
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QuickBooks Online Advanced Course knowledge check issue

  • June 26, 2022
  • 3 replies
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I am on the last module of the QuickBooks Online Advanced Certification course and can not get past this knowledge check.

 

 

    Best answer by Maybelle_S

    I replied last night to this saying nothing worked, but the reply never posted I guess. I tried multiple browsers, computers, etc. Same issue. Must be a problem with the question. Now where do I turn?


    Hello there, @keenesl1.

     

    Since the issue persists after clearing your browser's cache, I'd recommend getting in touch with our Customer Support Team. This way, they can securely pull up your account and assist in determining the root problem.

     

    Here's how:

     

    1. Go to the Help menu.
    2. Click Talk to a human from the Assistant window.
    3. Enter your concern or type "contact support".
    4. Choose either Chat with us or Have us call you.
    5. Enter the other information needed.

     

    To ensure that you'll be assisted on time, please see our support hours.

     

    Additionally, you may consider checking this page for reference. This site contains several articles, tutorials, and webinars: Training and certification.

     

    Please know that we’re here to ensure your success. Don’t hesitate to leave us a message if you have other concerns. Always take care!

    3 replies

    K
    keenesl1Author
    June 26, 2022

    This is the rest of my original post. I've been trying for an hour to post a question but I kept getting authentification error so I gave up and finally got something posted but it was incomplete so here is the rest of my question. 

     

    Last module, QuickBooks online advanced certification and I know the correct answers to this question especially since they are directly above it, but I keep getting the "That's not right". reply. Anybody else have this issue and resolved it? The answer is all of them except customize sales forms.

    Knowledge check

    Which of the following actions would you need to take after converting from QuickBooks Desktop to QuickBooks Online? Select all that apply.
    • Connect bank and credit card accounts
    • Set up users and permissions
    • Customize sales forms
    • Create and save custom reports
    • Re-reconcile accounts that were reconciled in QuickBooks Desktop
    • Turn on payroll and set up payroll items
    Check Answer

     That’s not right.

     

    K
    keenesl1Author
    June 26, 2022

    I've tried to reply three times with the rest of my question with no luck. Here is my problem knowledge base question. I know the answers as they are directly above the question but I keep getting "That's not right." Anybody else have this issue?  The answer is all of them except customize sales forms but I can't get past it and I'm so close to being finished. Any help is greatly appreciated.

    Knowledge check

    Which of the following actions would you need to take after converting from QuickBooks Desktop to QuickBooks Online? Select all that apply.

    • Connect bank and credit card accounts
    • Set up users and permissions
    • Customize sales forms
    • Create and save custom reports
    • Re-reconcile accounts that were reconciled in QuickBooks Desktop
    • Turn on payroll and set up payroll items
    Check Answer

     That’s not right.

    R
    ReymondO
    June 26, 2022

    Thanks for adding details to your concern, @keenesl1.

     

    At times, too much cache accumulated in a browser can cause unexpected behavior while taking the course. This might be the reason why you keep getting a "That's not right" reply even if the answer is correct. 

     

    To isolate the issue, let's run the test in a private window. This will help us check if the issue is browser-related. Simply press the following shortcut keys to access this mode:

     

    • Ctrl + Shift + N (Google Chrome).
    • Ctrl + Shift + P (Firefox).
    • Control + Option + P (Safari).

     

    If it works, go back to your regular browser and clear its cache. If the same things happen, use another supported browser. 

     

    Let me also add these resources that you can use for reference in knowing your ways around QuickBooks Online (QBO): 

     

     

    If you have other QBO-related issues, tap me in your reply and I'll get back into action. Have a great weekend. 

    K
    keenesl1Author
    June 27, 2022

    I replied last night to this saying nothing worked, but the reply never posted I guess. I tried multiple browsers, computers, etc. Same issue. Must be a problem with the question. Now where do I turn?

    L
    LizLiz217
    October 28, 2022

    I'm having the same issue!

    Nicole_N
    Nicole_N
    October 28, 2022

    I appreciate you replying to this thread, @LizLiz217.
     

    Since the issue persists even after performing the suggested t/s provided by my colleague, I recommend getting in touch with our Customer Support Team. This way, they can safely access your account and help in identifying the main issue.
     

    You can always check the support hours to ensure that you'll be assisted timely.
     

    Please don't hesitate to comment back by clicking on the REPLY button. We're always here to help. Take care.

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