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jmfocus
February 8, 2025
Question

Quickbooks Online app

  • February 8, 2025
  • 1 reply
  • 0 views

For the past week, I've been experiencing an issue with the iPhone app not updating QBO when entering a new expense and attaching a receipt. The app gets stuck in "saving..." mode, and when I check my account online, the transaction appears, but the receipt is not attached. I've already tried uninstalling and reinstalling the app, but that didn’t resolve the issue. Please advise.

1 reply

S
ShangY
February 8, 2025

Thank you for providing a detailed description of your concern about uploading documents using the QuickBooks Online Mobile App, @jmfocus. I really appreciate your patience in troubleshooting this issue. As an alternative, let's try a couple of solutions to help you successfully attach your receipts.

 

First, you can use the Receipt Snap feature within the app. Here’s how:

 

  1. Open the QuickBooks Online mobile app.
  2. Tap the Menu ≡ icon.
  3. Select Receipt snap.
  4. Choose Receipt camera and take a photo of your receipt.
  5. Hit Use this photo, then Done.

 

If that doesn't work, upload it via a web browser.

 

  1. Sign in to your account.
  2. Go to Transactions, then Receipts.
  3. Click on Upload from Computer or Upload from Google Drive. Note: Each image or file should only contain a single receipt.

     

A quick heads up: please avoid uploading receipts with sensitive information like credit card numbers or ID numbers. For your convenience, QuickBooks supports the following file formats: PDF, JPEG, JPG, GIF, and PNG.

 

If you’re still having trouble, I recommend contacting our Live Support Team by going to the Help (?) menu for further assistance. They have the tools to access your account. Rest assured; you're in good hands.

In addition to this, here's one of our resources that has more information: Pay and manage bills with the QuickBooks Online mobile app. It provides valuable insight and step-by-step guidance to help you effectively handle your billing tasks and maximize your use of the app.

 

If you have additional questions or clarifications about the methods I shared, feel free to tag me in the comments below. I'm always available to help. Have a good one.

J
jmfocusAuthor
February 8, 2025

 

Hello [Support Team],

Thank you for your response and for providing alternative solutions. However, these are essentially workarounds that require significantly more steps and additional clicking compared to the original, simpler method.

I am not interested in using these workarounds. Instead, I would like to know if QuickBooks Online will be addressing and fixing this bug. Can you confirm if this issue is being worked on, and if so, is there an estimated timeline for resolution?

I appreciate your clarification on this matter.

Best,

RazzieE
RazzieE
February 8, 2025

Thank you for getting back in the thread, @jmfocus. Let me make it up to you by providing additional troubleshooting steps to resolve this.

 

Aside from the alternative shared by my peer @ShangY above to resolve the unexpected behavior within the app, you can also try refreshing your QuickBooks Online app's data. This can help restore it to its default state.

 

Here's how:

 

  1. Go to Settings, then tap General.
  2. Open iPhone Storage, then select the QuickBooks Online app.
  3. Tap Offload App.
  4. This will free up the storage without deleting your app's documents and data.

 

Currently, I don't have specific information on the timeline for resolving this issue. If the issue persists, I highly suggest contacting our Live Support Team to further assist you with this.

 

Here's how:

 

  1. Log in to your QuickBooks Online (QBO) account and go to the Help (?) menu.
  2. Select the Search tab.
  3. Click the Contact Us button.
  4. Choose a way to connect (Have us call you or Chat with us). 

 

Moreover, you can visit this article for detailed instructions on how to pay bills, edit, or cancel scheduled bills using the QuickBooks Online mobile app: Pay and manage bills with the QuickBooks Online mobile app.

 

Please don’t hesitate to comment if you have any other questions or concerns about your QBO mobile app or any QuickBooks inquiries you may have. I’m just around to assist you further.

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