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February 29, 2024
Question

Quickbooks Online Bill Pay Approval Status Column Missing

  • February 29, 2024
  • 1 reply
  • 0 views

Hello, we have been using Bill Pay in QuickBooks online for some time now and we have workflow approvals turned on to approve bills or send for approval. We used to have a column that showed the status of each bill being needs approval, pending approval, or approved. This column disappeared a couple days ago and we can't figure out how to get it back. We have called Intuit and been on the phone for almost a day and passed around several times. 

 

Does anybody know to resolve this?

1 reply

February 29, 2024

Hello there, touchofgold.

 

I'll walk you through troubleshooting steps to ensure you can see the bill Status column in QuickBooks efficiently.

 

Sometimes a cache full of history and temp files can cause unexpected behaviors, such as the Status column disappearing on your end. I recommend logging into your QBO account on a private browser find the column from there. This is to rule out the possibility of a webpage issue, and incognito doesn't store local files or cache.

 

Use these keyboard shortcuts based on the browser you're using:

 

  • For Firefox or Microsoft Edge, press Ctrl + Shift + P.
  • For Chrome, press Ctrl + Shift + N.
  • For Safari, hold down Command + Shift + N.

 

If it works in incognito, you have to clear the cache of your regular browser. This deletes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative.

 

In case you need steps on how you can view your bill payment details in QuickBooks, you can read this article: Learn about QuickBooks Bill Pay.

 

I'm down to address any other concerns you might have about QuickBooks Online Bill Pay. I'll keep this thread open just in case, 

touchofgold. Take care.

BigRedConsulting
February 29, 2024

Yes, always be sure to blame the browser or the browser's cache.

 

Did it ever occur to you that if there are so many issues that are caused by the cache that perhaps QuickBooks Online should manage the cache? Perhaps flush it when logging in?