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T
ty_1_on
November 18, 2023
Question

Quickbooks Online for Mac App

  • November 18, 2023
  • 1 reply
  • 0 views

Earlier this year, I signed up for QB online for Mac. I downloaded the app to make it more similar to what I was used to; the desktop version. I was adjusted to it but then my app stopped working a couple months ago. I'm able to sign in but then it doesn't load. I've tried uninstalling the app, I've tried updating my computer operating system, I've checked for QB updates, nothing works.

 

Please help.

 

Thanks!

1 reply

S
Shania_C
November 18, 2023

Welcome to the Community, @ty_1_on

 

I understand your challenges while using the QuickBooks Online (QBO) for Mac App. Allow me to assist you in resolving this issue. I'm more than happy to help you in any way I can.

 

We need to uninstall and reinstall the QBO Mac app to start fresh. Here's how to remove the program:

 

  1. Close the QuickBooks Mac App.
  2. Click the QuickBooks drop-down menu and select Quit QuickBooks.
  3. Choose any blank space on the desktop.
  4. Head to the Go menu and select Go to folder.
  5. Enter ~/Library/Application Support/QuickBooks into the Go to folder field.
  6. This action will direct you into the current user's Library fold.
  7. Right-click on the QuickBooks folder and select Delete or drag it to the trash.

 

Next, reinstall QBO on your computer. If you're unable to submit the program, please get in touch with our QBO Care Team for further assistance. Follow the steps below to obtain the support details:

 

  1. In your company, tap the Help icon in the upper right to open the support window.
  2. Head to the Assistant tab and enter a brief description of your concern in the field box. 
  3. Click the Get help from a human link and type a phrase or keyword in the What can we help you with? Field.
  4. Press the Continue button to view the support options.
  5. Choose Chat to start a conversation and Callback to speak with an agent.

 

Please be mindful of their supporting hours.

 

Plus, Essentials, Simple Start M-F 6 AM to 6 PM PT and Saturday 6 AM to 3 PM PT Advanced, any time, any day.

 

Moreover, I'll share the following resources to help you download the QuickBooks Online mobile app and see what compatible browsers for tablet/mobile devices are supported, for best results when using a browser.

 

Please don't hesitate to reply if there are any additional questions regarding QuickBooks Online for Mac App. Have a great day ahead!

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