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Quickbooks online has stopped loading (the green dots spin forever) on newest Chrome update (Chrome Version 130.0.6723.59, MacBook M3 Pro 2023 running Sonoma 14.4.1)

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Loads fine on Firefox on same machine.

QuickBooks Online

Welcome to the Community, @vermontvermouth! I appreciate the detailed information you've given. I'm here to provide some solutions to rectify the issue.

This loading concern you're experiencing with your QuickBooks Online (QBO) account is likely the result of corrupted cache files in your Chrome browser. I have a set of steps that can help resolve this situation.

First, try accessing your account in an incognito window to confirm if it's a browser-related issue. Here are the shortcut keys you can follow to open a private window depends on the available browser you have:

• Google Chrome: CTRL + Shift + N
• Mac: Press ⌘ + Shift + N

If it works, you can clear your browser's cache and cookies to fix it. Regularly clearing them speed up page loading times and optimize computer performance.

I'm adding this article about other troubleshooting steps you can perform if you encounter other errors in accessing your QuickBooks Online: QuickBooks Online doesn't load correctly or has blank pages.

If you have any further questions or concerns about accessing your QBO account, don't hesitate to reach out by clicking the Reply button below. I'll be here.

G

GianSeth_AAnswer

Welcome to the Community, @vermontvermouth! I appreciate the detailed information you've given. I'm here to provide some solutions to rectify the issue.

This loading concern you're experiencing with your QuickBooks Online (QBO) account is likely the result of corrupted cache files in your Chrome browser. I have a set of steps that can help resolve this situation.

First, try accessing your account in an incognito window to confirm if it's a browser-related issue. Here are the shortcut keys you can follow to open a private window depends on the available browser you have:

• Google Chrome: CTRL + Shift + N
• Mac: Press ⌘ + Shift + N

If it works, you can clear your browser's cache and cookies to fix it. Regularly clearing them speed up page loading times and optimize computer performance.

I'm adding this article about other troubleshooting steps you can perform if you encounter other errors in accessing your QuickBooks Online: QuickBooks Online doesn't load correctly or has blank pages.

If you have any further questions or concerns about accessing your QBO account, don't hesitate to reach out by clicking the Reply button below. I'll be here.

V

vermontvermouthAuthor

Thanks. I had to clear all site data, not just the intuit tagged ones, but it eventually worked.

Clark_B

Hello there, @vermontvermouth.

We're delighted that the solution provided by my colleague @GianSeth_A regarding the loading issue with your QuickBooks Online account was beneficial for you.

Should you have any further questions or require additional support with QuickBooks Online or any other accounting concerns, please don't hesitate to reach out. Our team is always here to assist you in the QuickBooks Community.

Thank you for choosing us as your trusted partner in managing your financial operations. Wishing you a productive day ahead!

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