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E
EOC
November 12, 2023
Question

Quickbooks online keep opening up to Settings instead of Dashboard?

  • November 12, 2023
  • 1 reply
  • 0 views

Over at least the past two months when I log into Quickbooks online it opens up the Settings page instead of the Dashboard.  I tried to figure out why, but can't seem to get it back to normal.  Does anyone know why this is happening?

 

Thank you.

1 reply

JessT
JessT
November 12, 2023

Hi EOC,

 

Thank you for reporting how QBO behaves every time you sign in. Let's do some steps to check if this issue is caused by random browser issues.

 

To begin, it's recommended to sign in to QBO using a private or incognito window. This ensures that the webpages don't rely on cached files that may be misconfigured, corrupted, or outdated. Here are the shortcut keys to open an incognito or private browser:

 

For Mac:

  • Google Chrome: Press Command+Shift+N.
  • Mozilla Firefox: Press Command+Shift+P.
  • Safari: Press Command+Shift+N.

For PC:

  • Google Chrome: Press Ctrl+Shift+N.
  • Mozilla Firefox: Press Ctrl+Shift+P.
  • Microsoft Edge: Press Ctrl+Shift+P.
  • Safari: Press Ctrl+Shift+N.

 

If the display appears normal while browsing privately, you can switch back to your regular browser and clear the cache. However, if the issue persists, please try using different browsers to isolate the problem.

 

Please let me know how the instructions work for you.

E
EOCAuthor
November 13, 2023

Appreciate the suggestions.  I tried both, using a private tab and another browser, and in both instances the same thing happened, the Setup page shows up instead of the Dashboard.  It's more of an annoyance than effecting functionality.

 

Best Regards.

Rubielyn_J
Rubielyn_J
November 13, 2023

It's sad to hear that even after trying different approaches, you're still encountering the same issue, @EOC.

 

Rest assured, I'm here to provide valuable insights and guide you toward the appropriate support channels to promptly investigate this issue.

 

The steps provided by my colleague above should help settle the issue. Given that the problem persists, I advise reaching out to our specialized QuickBooks support team to obtain further assistance. They have the expertise and tools to help you troubleshoot the problem and provide the most accurate guidance. 

 

Here's how you can reach them: 

 

  1. Sign in to your QuickBooks Online company.
  2. Choose Help (?).
  3. Select either tab to get started:
  • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
  • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

 

Furthermore, I would like to share a helpful article that guides managing your Dashboard in QuickBooks Online. This resource will assist you in effectively navigating and utilizing the Dashboard features to enhance your experience and streamline your workflow: Get started and adjust settings after you sign up for QuickBooks Online.

 

Feel free to get back in here if you have further queries. I'm committed to providing you with the tools and resources you need to succeed in handling your business finances efficiently.

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