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EviaEventsAccountingDept
EviaEventsAccountingDept
October 13, 2021
Solved

QuickBooks Online Keeps Hanging in Firefox

  • October 13, 2021
  • 4 replies
  • 0 views

In the past month or two, QuickBooks Online has begun hanging while I'm using it in Firefox. It seems to happen mainly when I open an item from a list, like a vendor bill or a customer invoice. The loading image just spins and spins. When I refresh the page, I get to the page I want to be, but then I have to re-navigate back to the list.

 

My Windows OS is fully updated, I'm using the most updated version of FireFox, and my high-speed internet is working just fine. I don't have a large number of tabs open in FireFox or a large number of other internet-based programs open on my machine.

 

Does anybody else have this issue? Does anybody know if QBO is aware of it and working to fix it?

    Best answer by AileneA

    Hey there, EviaEventsAccountingDept. 

     

    I've checked our records and haven't found any investigations related to your concern. Sometimes, issues like this might be caused by a corrupted file cache stored in your browser. 

     

    We can do some troubleshooting steps to rule this out. Let's open your QuickBooks Online account in an incognito or private browser. This mode will not save your browsing history and will also help isolate any web issues. 

     

    Here are the keyboard shortcuts:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Safari: Command + Shift + N 

     

    If it works fine, you can go back to your regular browser and clear its cache. Clearing cache fixes certain problems, like loading or formatting issues on sites. It also helps pages to load faster. Please make sure to restart your browser afterwards.

     

    You can also use a different supported browser as an alternate solution.    

     

    Please let me know if you have additional questions in QuickBooks. I'll be here to help however I can. Stay safe!

    4 replies

    A
    AileneAAnswer
    October 13, 2021

    Hey there, EviaEventsAccountingDept. 

     

    I've checked our records and haven't found any investigations related to your concern. Sometimes, issues like this might be caused by a corrupted file cache stored in your browser. 

     

    We can do some troubleshooting steps to rule this out. Let's open your QuickBooks Online account in an incognito or private browser. This mode will not save your browsing history and will also help isolate any web issues. 

     

    Here are the keyboard shortcuts:

     

    • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Safari: Command + Shift + N 

     

    If it works fine, you can go back to your regular browser and clear its cache. Clearing cache fixes certain problems, like loading or formatting issues on sites. It also helps pages to load faster. Please make sure to restart your browser afterwards.

     

    You can also use a different supported browser as an alternate solution.    

     

    Please let me know if you have additional questions in QuickBooks. I'll be here to help however I can. Stay safe!

      EviaEventsAccountingDept
      EviaEventsAccountingDeptAuthor
      October 18, 2021

      Hi Ailene - thank you for your thoughtful reply and advice. I cleared my cache and I worked in incognito mode, and in both cases I believe I've been seeing much less of this hanging problem, if any at all. This is a good solution to know about going forward. Have a great week! -Noah

      EviaEventsAccountingDept
      EviaEventsAccountingDeptAuthor
      October 22, 2021

      Hello - as an update to this post, the hanging stopped for a day or two after clearing my cache in Firefox, then the problem returned.

       

      I have not continued the testing using Firefox is incognito mode, because I do not wish to have to always use incognito mode just to accommodate QuickBooks's inability to function properly with this browser.

       

      If I could, I would amended the status of this post to "partially solved".

        V
        VickieP
        July 12, 2022

        Quickbooks Online for me was working perfectly on Edge as it wouldn't work correctly on Firefox which is my preferred browser.  Then all of sudden it stopped working properly on Edge so I tried Chrome and it wouldn't work on that platform either.  The printing would never line up no matter how much I changed the settings.  So I tried again on Firefox and it would at least correctly line up but I have to clear the cache after every check I print.  Now it hangs up constantly, I have to sign in over and over and over and over. I keep my system updated so I believe it was after an update from Quickbooks that this started happening. Pretty frustrated with Quickbooks Online right now between not being able to print correctly, having the hangups, and all the popups on a program that I pay for makes me regret even purchasing the online version.

          Jen_D
          Jen_D
          July 12, 2022

          Glad you visited us about the issue with QuickBooks Online (QBO) performance on different browsers, @VickieP.


          I want to make sure you're able to use QuickBooks without any issues in the future, so you can print your transactions properly.

           

          Since this is a recurring issue with multiple browsers, I highly recommend contacting our QuickBooks Online Care Team this time. They can check if there are similar reports from other users and help open an investigation on this unexpected behavior. Here's how you can get our contact information:

           

          They can help report this to our engineers who can help with program bugs and other technical concerns. Follow these steps to reach out to a live agent:

           

          1. Go to the Help menu then choose the Search tab.
          2. At the bottom click on Contact us.
          3. Enter the keyword Account Management and Billing in the What can we help you with? box.
          4. On the next screen, scroll down to How would you like to connect with us section.
          5. Choose your contact information to initiate a discussion with a live agent.

           

          When you're connected, provide all the information about your concern or request a viewing session when needed. 

           

          Post here again if you have other concerns with QuickBooks Online performance. I'll be right here if you need further assistance. Have a nice day.

          A
          AAT80
          October 14, 2023

          I have the same issue loading Quick books mentioned throughout this thread. My bookkeeper was having the same issue at the same time. We couldn't proceed. I lost productivity during a deadline.We deserve compensation for loses when paying for a service that has access issues. People using FireFox don't want to use Google, Microsoft or Apple products for good reason. It's our data and our choice with which companies we engage.

            Rubielyn_J
            Rubielyn_J
            October 14, 2023

            I completely understand how frustrating it can be when technical difficulties hinder productivity, especially during crucial deadlines, @AAT80.

             

            I'm sad to learn about the inconvenience this may have caused you and your bookkeeper. Rest assured, I've got your back to help resolve this. 

             

            At Intuit, we strive to ensure that the most frequently accessed pages in QuickBooks Online load within a 10-second timeframe. We have implemented a robust system monitoring process to evaluate our performance and ensure we meet this objective consistently.

             

            While QuickBooks Online functions as a web-based service, its performance is influenced by various factors, including the processing power of your computer or device, the amount of available memory (RAM), and the bandwidth of your Internet connection. Slow performance can be attributed to various factors. Also, older systems generally do not receive regular browser updates, which can negatively impact performance.

             

            To enhance the software's performance, take into account the following considerations:

             

             

            If you experience pages that aren't fully loading in QuickBooks Online, various scenarios may be causing the problem. To learn about it, you can utilize this resource for future use: QuickBooks Online doesn't load correctly or has blank pages.

             

            Keep me in the loop if you have further loading concerns. We value your business and look forward to resolving this matter to your satisfaction.

            C
            cbucks
            December 28, 2023

            I am having this same problem on Mac, tried Firefox Chrome Safari, Incognito, Private mode, cleared cache doesn't make a difference. This is really ridicoulous. I can't even load transactions to do a simple reconcile..

            K
            KayePe
            December 28, 2023

            Hello there, @cbucks. I'll share insights about accessing QuickBooks Online (QBO) in the Firefox browser. 

             

            Meet the QBO system requirements and use a supported browser to access your QBO account. Let me provide you with information on the system requirements that can help resolve your issue.

             

            When accessing QuickBooks Online (QBO), check your internet connection. It will help you avoid any potential risks from using an unsecured network. The requirements for your computer's internet speed and your web and mobile browser may vary depending on your system. Regarding web browsers, QuickBooks supports the current and two previous versions of most popular browsers. Keep your browser up-to-date to ensure you have the latest security updates.

             

            The supported browsers are as follows:

             

            • Google Chrome: version 78 or newer
            • Mozilla Firefox: version 76 or newer. Have a Firefox PDF plugin for previewing and printing forms on Mac OS.
            • Microsoft Edge: version 79 or newer
            • Safari: version 12 or newer. Only on Mac
            • Opera: version 68 or newer
            • Samsung: version 10 or newer

             

            If you're still experiencing the same issue, I suggest running your QBO account temporarily with another personal computer to reconcile your transactions in QBO. Otherwise, contact our support team to help you resolve this concern. They have the necessary expertise and tools to assist you effectively with this. 

             

            On the other hand, I recommend scanning these articles as your reference in reconciling an account inside QBO:

             

             

            The Community is here for you 24/7 on the clock. If you need to drop your additional concerns with accessing your QBO in Firefox, notify us below. Have a good one! 

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