Question

QuickBooks Online Login keeps looping back to prompt

Forum|Forum|5 years ago
November 3, 2020
7 replies
0 views

Hi there,

My coworkers are trying to sign into QuickBooks Online, but when they enter their usual login, i.e. password and 2FA, they are looped back to the original sign-in prompt as if they never even logged into QBO in the first place, and asks them again for their credentials. This has happened twice thus far and has impacted all users of the account at once, including my administrative account. It resolved itself after a few hours on the first instance, but has happened again recently. I have guided them through the following steps (which I have also tried for myself, to no avail)

1. Clearing history, cache, and cookies

2. Using Incognito/Private Mode

3. Using a different browser

4. Restarting the computer

5. Using the QBO Desktop client

6. Using different computers

Any help is appreciated.

QuickBooks Online

MariaSoledadG

Let's make sure that this gets sorted out and I'm here to help you log in, chromologicIT.

It seems that you've already done a series of troubleshooting steps to fix the issue. We appreciate your patience in trying all the possible solutions.

We didn't receive reports about being looped back to the original sign-in prompt. I recommend contacting our support team to help you check if there are also other users who are experiencing the same. This way, they can investigate this further. Also, they have the tools to pull up your account in a secure environment.

Here's how to reach them:

Open QuickBooks.
Go to Help, then select QuickBooks Online.
Select Contact Us.
Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

I've included these help articles that you visit in case you have few questions about QuickBooks Online.

Feel free to let me know if you need anything else about accessing your QuickBooks account. I'll just be one post away if you need further assistance.

T

TamraM

My team is experiencing the exact same issue and it continues to happen. You can't get help because you can't login but for some reason "they" keep asking you to log in and click on "help". I'm completely frustrated with this situation and would like resolution.

We've:

cleared our cache

used a different log in URL per help

changed our passwords

used all the varied browsers and the browsers incognito

restarted our machines

updated windows

If you call the 800 help number and press the option for log in issues, they tell you to login to get help. Completely ridiculous.

T

TamraM

My team is experiencing the same exact issue. Can't get help if you can't login. It's ridiculous. I've done all the fixes you listed as well with no luck. They have had calls about this because I've spoken with them 3 times about the issue already with no permanent fix. The only reason I'm writing in response to your inquiry is I can't get in right now and was googling to see if anyone figured it out yet.

Intuit - can we please get some help with this issue?

AlcaeusF

Thanks for joining this conversation, @TamraM.

Since you already performed the steps shared in this thread and the issue persists, it'll be best to contact our Phone Support team. You can utilize our QuickBooks Online (QBO) test drive and use it to reach them.

Refer to this article to access our QBO test drive: Test drive QuickBooks Online.

Once done, you can now follow the steps shared by my colleague MariaSoledadG above or refer to this article for more information: How to contact customer support.

For more insights about the 2FA, I suggest checking out this article: Verify your account with multi-factor authentication.

Please let me know how the call goes or if you have any other issues. I want to make sure everything is taken care of for you. I'm always here to help. Have a good one!

T

TamraM

I already have multi-factor authentication on my account and when I pull up the test drive, the help button gives me an error message that "something went wrong - sorry we'll get it fixed as soon as we can. - try again later". I can't get into QB's this morning so I'll spend the time that I can't work researching other accounting software programs.

Intuit - you need to fix this issue.

N

Nmbanugo

I am having this same issue. Whenever I enter my Username and Password the page just refreshes and then prompts me to enter my info again and again. Does anyone know how to resolve this issue?

N

nick thompson

i had the same problem, but as of 1 minute ago, it seems to be letting us all in now.

J

jcalchi

Unfortunately, I am now stuck with this log on loop problem--both on the Mac desktop version, AND QBO. Wow, there really is no viable solution here? I've cleared my caches, etc., but that didn't seem to work for anyone else either. Astonishing software this important has bugs like this. I have invoices due today COB, and miss my window for this cycle if I can't get them out. Does anyone know of a telephone number for these people? I've been in line with the chat support for over an hour now. Wow, just wow.

J

jcalchi

This is most certainly a problem on Intuit's side. I am stuck on both the QBO side, as well as the local Mac application side. I've tried logging in to QBO on a different computer as well and get the same loop. The only thing that works is the iPhone app. I first encountered this error while editing a custom style for invoices. When I went to save the new settings, it just kicked me out and now I'm stuck in this loop. Yikes.

P

PJBooks

My QBO connection also abruptly terminated. I came to Community and sent a message to support and was advised that it is a known issue and they are working diligently to resolve.

1

1984pdphillips

I'm getting the same thing.....tried different browsers, (Chrome and Firefox), disabled anti-virus (AVG) and just a continuous login loop....i've even changed the password....no luck

Doug Phillips

M

Mich_S

Hi there, @1984pdphillips.

Some customers are currently unable to login in to their QuickBooks Online account. We’re aware of this issue and are working to fix it. We’ll share updates as soon as we learn more. We apologize for the inconvenience and hope to get everything up and running soon!

For now, you can visit our webpage and subscribe for updates.

Feel free to message us back if you have further questions about QuickBooks. I'm always here to help. Take care!

M

MDPComputers

Soooo, when do you plan on fixing this? Pretty simple fix if you'd let admin users assign passwords for other users. Your support is terrible. And please for the love of god don't tell me to clear cache or call for support. This is a wide spread and your response times to resolve are pitiful.

D

dapperdave

Same problem here. I was already logged in this morning (Sep 7, 2021), but when I tried to open another browser tab, it prompted for a login and then started the viscous login loop. I cleared my browser history, cookies, and passwords, and rebooted my PC, but that did not fix it. So I decided to wait it out, and it seems to be working for me now as of 12:10 pm pacific time, so I guess Intuit fixed it.

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