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David S2
March 2, 2025
Question

QUICKBOOKS ONLINE OVERCHARGED ME FOR THE RENEWAL

  • March 2, 2025
  • 2 replies
  • 0 views

I received a promotion in my Quickbooks advising me that, on renewal, I will get 50 percent off, and the renewal fee would be $351.00. When I called them (a third world country and the person could hardly speak English) I advised that I wanted to pay early (to make sure I received my 50 percent discount). The person told me if I pay early the next renewal will bill on that same date and I will lose the remaining days left on my subscription so I should just wait until they auto bill me, so I did. Now they overdraw my account and take out $702.00 instead of the $351.00 that the promotion on my account under subscriptions had stated. This is a total scam! when I went back to look at the promotion because I wanted to take a photo of it for proof, it was gone, and it just shows the renewal was paid. Has this happened to anyone else? I would not have renewed it for $702.00, I would have found another company. 

2 replies

L
LollyNino_C
March 2, 2025

I see the challenge you've faced upon encountering an unexpected charge, especially when focused on managing your expenses, David. Like you, I value accurate billing and take steps to ensure that my accounts are always correctly managed. For now, let me connect you with the appropriate support team who can assist you in resolving this issue promptly.

 

Before we proceed, could you please take a moment to verify the promotion date associated with your subscription renewal? This will help us determine whether the promotion is still active or has expired.

 

As a subscription-based service, payments are automatically processed on your billing date, and advance payments are not available. However, if you still have an active discounted billing period, I recommend reaching out to our Live Support Team. They have the necessary tools to review your account, address any billing discrepancies, and assist you with refund requests.

 

You can review their support hours to ensure quick responses. Then, follow the steps below to connect with them:

 

  1. Tap the Help icon in your company file to open the support window.
  2. Use the QB Assistant to enter your question or topic. It will provide options to help you get answers. Alternatively, you can use the Search tab and enter a keyword or topic of interest.
  3. If you’re unable to locate the answers you need, click on Contact Us to reach out to an expert for help.

 

To better understand about Intuit charges to your credit card or bank account, check out this article: Intuit charges on your credit card or bank statement.

 

If you’d like to change your payment method or billing schedule, please check out this article and scroll down to find the designated links for each instruction: Manage billing, payment, and subscription info in QuickBooks Online.

 

I look forward to getting this sorted for you. If there's anything else you need to know about the nature and details of any charges within QuickBooks, kindly leave a reply below. I'm here around the clock to give the necessary assistance.

C
Chrea
March 3, 2025

@David S2 

Convert your data to QB Desktop and you can use the trial version to access your historical data for good. Then you can ask for a refund within 60 days after the renewal date.

Request a refund for your QuickBooks product

 

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