Quickbooks online payments to deposit

Hi there, mreller.

I'm here to help ensure you can make a deposit in QuickBooks Online (QBO).

If you are unable to locate a payment in the Bank Deposit window, it is likely that the customer payments were not deposited into the Undeposited Funds (UF) account. However, if the payments are indeed in the UF account, they will automatically be visible in the Bank Deposit window.

If this is the case, we can retrace the steps. Your customer may have put the payment into another account. Here's how:

1. In QBO, go to the Sales menu at the left pane, then All sales.
2. Find the invoice payment or sales receipt you’re looking for.
3. Select the transaction to open the form.
4. Review the Deposit to field. Make sure you pick Undeposited Funds.
5. Hit Save and close.

Once done, payment should now be in the “Select the payments included in this deposit” section of the Bank Deposit window.

However, if you're still unable to see the deposits, please refer to this article and proceed to Step 2: Check previous bank deposits for more troubleshooting steps: Find missing payments you want to deposit in the Bank Deposit window.

To learn more about managing bank deposits in the future, check out this article: Record and make bank deposits in QuickBooks Online.

Please let me know if you have follow-up questions about this or anything else. I'm more than willing to assist. Take care.