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RikkiMaybe
Jul 25, 2024 1:11 PM UTC
Solved

Quickbooks Online - Print later error "we weren't able to mark as printed. Go ahead and try again."

My invoices default to "PRINT LATER".  When ready to print, I go into ALL SALES menu and filter by PRINT LATER, select all invoices, and BATCH ACTION to PRINT.  A window opens up with the invoices, allowing me to print.  When I close that window, I used to get the message that the invoices will be marked as printed.  In the last 24 hours, I started getting this message:  "We weren't able to mark as printed.  Go ahead and try again."  I've tried multiple times in different browsers and also with normal and incognito modes to no avail.  I have also cleared my cache and cookies without any resolution.  Has anyone been experiencing this issue?

LadyM1Answer
Aug 13, 2024 1:33 PM UTC

@RikkiMaybe 

This error might be fixed!  At least it appears to be fixed for me.  I was able to set up a batch print of 20+ invoices, and then when the popup prompted me to "mark as printed?" I clicked yes, did not receive the error message and the invoices marked disappeared from the list.

Hope it works for you too!

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9 replies

Candice C
Candice C
Jul 25, 2024 1:50 PM UTC

Good morning, @RikkiMaybe. 

 

It's great to see you back in the Community!

 

Since you've already tried our troubleshooting steps to try and resolve the error, I recommend contacting our Customer Support Team. They'll be able to use a screen share to review your account and check a few details on the back end. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Press the Contact us button.
  3. Enter your question and hit Let's talk. 
  4. Scroll down and choose to Get a callback. 

 

Keep us updated on how the call goes. I'm only a post away if you need me again. Take care! 

KimD1782
Jul 28, 2024 2:22 PM UTC

It's now July 29 and I am having the same issue. I've cleared the cache and deleted cookies, but the message keeps appearing, despite me having successfully printed the invoices. This is ridiculous. I am getting really tired of all the QBO "glitches" and being told to reach out to customer support. FIX IT.

 

    RheaMaeH
    Jul 28, 2024 3:22 PM UTC

    Hello there, KimD1782. I acknowledge the importance of addressing the issue when encountering an error message after printing invoices in QuickBooks Online. Let me direct you to the appropriate support to help with this matter.

     

    I appreciate the troubleshooting steps you've already taken. We've received similar cases and reports where users encounter an error message "We weren't able to mark as printed. Go ahead and try again" when printing batch invoices. To address this concern, I recommend contacting our Customer Support team so they can add you to the list of affected users. 

     

    Here's how:

     

    1. Go to the Help menu, then select the Search tab.
    2. Click Contact Us.
    3. Enter a brief description of your concern, then choose Continue.
    4. Select either Start a Chat or Get a Callback and start connecting with them.

     

    Moving forward, we also suggest checking out these helpful articles on managing invoices:

     

     

    Please feel free to reach out if you have any further concerns about printing batch invoices. We're always here to make sure that we get this sorted out.

    RikkiMaybeAuthor
    Aug 1, 2024 4:21 PM UTC

    An update - I contacted support today (08/01/2024) and they are aware of the issue and are working on it.  We'll see how long a fix takes. 

      LadyM1
      Aug 6, 2024 1:24 PM UTC

      @RikkiMaybe Yes, I started experiencing this exact issue after July 25, just as you described.

      So frustrating - I had about 100 invoices left to print this month and could not "mark as printed".  I'm hoping this bug gets fixed in the next two weeks as I have over 800 invoices to batch print coming up.  I did call QB support and got a ticket opened to register the issue - hope that helps move things along.

        LadyM1Answer
        Aug 13, 2024 1:33 PM UTC

        @RikkiMaybe 

        This error might be fixed!  At least it appears to be fixed for me.  I was able to set up a batch print of 20+ invoices, and then when the popup prompted me to "mark as printed?" I clicked yes, did not receive the error message and the invoices marked disappeared from the list.

        Hope it works for you too!

          RikkiMaybeAuthor
          Aug 13, 2024 2:34 PM UTC

          My batch print is also now working. 

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