Skip to main content
M
Mungo2007
February 15, 2023
Question

Quickbooks online running very slowly QB aware of the problem but not getting fixed

  • February 15, 2023
  • 1 reply
  • 0 views

Hi all

 

I am having an ongoing problem with quickbooks online running so slowly it is not useable, i have been told there is a latency issue QB are aware of. I have put in a number of support requests and my case has been escalated to another department but the issue is still not resolved after nearly 2 weeks.

 

I am not sure what to do now i call and just get told it is in the hands of the technical team who will get back to me in a few days sorry not good enough QB

 

Anybody have any ideas on what i can do or other departments i can contact to get this resolved as it is causing me a huge problem now.

 

I am at the stage of now moving our accounting software to Xero it is that bad.

 

Many thanks

1 reply

MaryLandT
MaryLandT
February 15, 2023

This isn't the experience we want for you, Mungo2007.

 

I'm glad you came to the Community on this. I'll be sharing details about the issue. After checking here, your account is already added to the investigation.

 

Please know getting this resolved is very important to us. Our Product Team will send updates once they find a fix to the issue.

 

For now, you may use the QuickBooks Online mobile app to continue working on your daily business tasks. Check out this article to learn how to use QuickBooks on your phone: How to download the QuickBooks Online mobile app.

 

There's also a current outage with our system. While our Product Team is fixing the issue, you may check the current status of online services through the QuickBooks status page.

 

If I can assist with anything else right now, please let me know by commenting below. Take care and wishing your business continued success!

M
Mungo2007Author
February 15, 2023

Hi

 

Thanks for the reply.

 

This is the problem i keep getting told that they will update me on the issue and i just get an email saying they are continuing to investigate the problem with no resolution and i first reported this nearly 2 weeks ago.

 

I cannot use mobile to run my business.

 

I fully appreciate it is not your fault and i am sorry to moan to you about the issue but it is now costing me time and money for something i am paying for but cannot use or get fixed.

Terms & ConditionsAccessibility statement