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smpierce2013
October 6, 2023
Question

Quickbooks online will not accept a correct SSN. It comes back with an error "That doesn't look like the right social security number. Take a look and try again."

  • October 6, 2023
  • 3 replies
  • 0 views
Original commenter did not share additional details

3 replies

JamesAndrewM
October 6, 2023

I'll share information about SSN that could help you.

 

The error suggests that our system couldn't verify the entered SSN. It could be an employee may be using an ITIN (Individual Taxpayer Identification Number) in the Social Security number field, which could be causing the problem.

 

If you haven't already, I recommend using the Social Security Number Verification Service website to confirm your employee's SSN. You can share these steps with your employee to ensure proper validation:

 

1. Go to the Social Security Number Verification Service website.

2. Follow the instructions on the website to verify the employee's SSN.

3. Once the SSN is verified, go back to our self-setup app and input the verified SSN in the appropriate field.

4. Double-check that all other information in the app matches the employee's records accurately.

5. If the SSN is successfully verified and all information is correct, you may be able to proceed to the following steps, including saving and exiting the setup process.

 

If you're done with that, you can perform basic troubleshooting steps to see if it is a browser issue. Sometimes, your search engine's cache and cookies become corrupted, causing problems when accessing websites or opening files. To begin, open your QBO account in an incognito window. It will prevent the browser history from being saved. Please refer to the following keyboard shortcuts based on your browser type:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

If the private browsing session works, clear the browser's cache so the system can restart. This task is also possible in other supported, up-to-date browsers. Clearing the cache will reboot the system, allowing you to work with clearing stocked cache and cookies that is causing the issues.

 

However, after performing the troubleshooting steps and the issue persists, I recommend contacting our QuickBooks Online Support. It allows them to look into your account and confirm the problem. You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

 

You may visit this article you can use in the future: Correct your employee's Social Security number.

 

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

Chicken2024
January 18, 2024

This does not help at all.

Rasa-LilaM
January 18, 2024

Thank you for following up on this thread, Chicken2024.

 

Efficiently entering your Social Security Number (SSN) into the payroll service will surely save you time and improve your overall working experience. Allow us to guide you to the appropriate support channel that can promptly address your concerns.

 

We need to perform a comprehensive review of your employee's setup to pinpoint the source of the error. I'm unable to do this process here in the Community space for security reasons. 

 

 However, our Payroll Support Team is fully equipped with the necessary tools to troubleshoot the issue. That said, I recommend contacting them for further assistance.

 

Here's how:

 

  1. Open your QuickBooks Online (QBO) company, and tap the Help icon in the upper right to display the support window.
  2. Go to the Assistant tab and enter a brief description of your concern in the Type something bar.
  3. Press the Get help from a human link to see more options.
  4. In the How would you like to connect with us? section, choose Chat to initiate a conversation and Callback to speak with an agent.

Additionally, this reference provides detailed information on the support hours offered in each payroll service: Contact Payroll Support.

 

I've compiled a list of links below that contain answers to frequently asked questions about correcting an incorrect SSN in QBO, understanding when to use an SSN or ITIN, and other payroll-related activities:

 

If you have any other concerns regarding payroll or need assistance with entering your workers' SSNs, feel free to leave a comment below. I'm here to help you out anytime. Have a great day, Chicken2024.

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