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txssound
May 26, 2024
Question

Quickbooks point of Sale cant restore from Backup Says to update

  • May 26, 2024
  • 1 reply
  • 0 views

Hello, i've seen others with this issue by doing searches, but havent seen anyone with a solved case. As the title says, when i try to restore my QB POS 18 with my saved back up file, it tells me "There is a software update waiting for you" and then doesnt let me proceed, or update the software. It just gets stuck on that and clicking update takes you to a webpage to download POS19 and clicking exit to close the window just leaves me at a greyed out dashboard of my QB POS18. I know it is no longer supported by Intuit. Am i just out of luck on 6 years of sales and customer history? Or is there a workaround for this?? Thanks in advance for any help.

1 reply

R
Rea_M
May 26, 2024

I know why you've encountered an error while restoring your backup in QuickBooks Point of Sale (POS), txssound. I'll discuss the details below.

 

Yes, you're correct that QuickBooks POS is no longer supported and has been discontinued by Intuit. That's why you're unable to restore your backup. However, you can integrate other POS solutions (for example, Shopify’s Point of Sale and Payments) into QuickBooks to continue managing your sales transactions.

 

Additionally, I've included this blog to answer the most commonly asked questions about the discontinuation of QuickBooks POS: QuickBooks Desktop Point of Sale FAQs.

 

You're always welcome to tag me in your reply if you have any other questions about restoring your backup data. I'm always here to help you out.

S
stef4555
May 30, 2024

I am having the same problem. I can only create a new company file but How do we access old data if we can not restore file??? All those transactions and inventory items are unretrievable??????

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