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childishthings
October 16, 2023
Question

QUICKBOOKS POS

  • October 16, 2023
  • 1 reply
  • 0 views

I'm using quickbooks pos and I have never connected any credit card processing to the system or done any data transfer. Now when I attempt to reverse a transaction I get a box that say "credit/debit card transactions are no longer supported, update to latest version". I'm not even trying to reverse a credit card transaction, it is a cash transaction.  I was told that this would not be the case and just bought a new version. Oddly one workstation still allows it.  Anyone experiencing this and figure out what might be causing it? 

 

If my recall is correct, it is what caused me to upgrade to v.19 a couple years ago.  The same issue, not being able to reverse transactions.  Thanks for any help. 

1 reply

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CharleneMaeF
October 16, 2023

I'm here to ensure you can reverse the transaction, childishthings.

 

I appreciate you for sharing the complete details of your concern. You may encounter such an issue if the operating system isn't compatible with the program. I recommend checking the system requirements for QuickBooks Desktop Point of Sale 19.0 to fix this.

 

If this isn't the case, I recommend contacting our QuickBooks Point of Sale Support Team. They are available Monday - Friday from 6 AM to 6 PM. Their support helps us point out the root cause of the error you've encountered and find a fix. 

 

Here's how:

 

  1.  Go to the Chat with Us page.
  2. Once you're in the link, enter your email address.
  3. Type in your name and other necessary details.
  4. Enter a description of your issue in the What can we help you with today? field. 
  5. Then, click Start Chat.

 

In addition, I've added an article that'll help you edit your reports to get the necessary details of your business and save them for future use in QuickBooks Point of Sale. Personalize and Memorize Report.

 

I always want to ensure your queries and concerns are resolved. If you have any other issues with navigating the program, please don't hesitate to keep us posted.

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