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April 12, 2024
Question

Quickbooks ProAdvisor Profile

  • April 12, 2024
  • 1 reply
  • 0 views

I passed my certification of Quickbooks ProAdvisor and received verification of my profile. However, my profile still does not appear in the search for Find a Pro Advisor. I have chatted with support one week and spoke to someone another week for over an hour each time and the profile still does not appear. What do I need to do to have my profile appear in the search?

1 reply

MariaSoledadG
April 12, 2024

Let's make sure your Pro-Advisor profile shows up on the search option, ib50.

 

One of the reasons why your profile isn't published on the Find an Accountant website is a misspelled address or incorrect postal code that results in a profile not appearing within the postal code search. Aside from that, if your address can't be found on the map, it won't validate properly. 

 

You'll have to make sure, you've provided the correct home address in your profile so you won't encounter any issues locating them. However, if you're still experiencing the same problem, I recommend contacting our support team so they can investigate further and double-check if other users are experiencing the same. They have the tools to pull up your account in a secure environment.

 

Furthermore, to know more about the upcoming training schedule and the on-demand and self-paced training, you can check out this article for more information: Frequently Asked Questions About ProAdvisor Training and Certification.

 

You can always let me know if you have any other concerns about the ProAdvisor profile. I'm always right here to help you.

ib50Author
April 16, 2024

Thank you for your reply. My address is listed correctly, so a case has been opened to investigate why it does not appear.