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Jim Luftman
March 3, 2020
Solved

QuickBooks RDS Server Certificate Revoked

  • March 3, 2020
  • 8 replies
  • 0 views

HELP!  I've been a QuickBooks and QuickBooks POS user for over ten years (several versions of both).

I use the RDS Server to connect my POS computer (QuickBooks POS v12 r19) to my back office computer (QuickBooks Desktop Pro 2018). All has been fine until this afternoon.  My back office computer is getting an "Application with Revoked Certificate" message ("revoked by its certification authority") and will not start.  How can I correct this???

Best answer by Jim Luftman

I've resolved my issue.

Unfortunately QB decided that RDS was no longer an option and pulled it from up without notification.

I cant vouch for other configurations but on POS v12 and QB Desktop v18 you will need to have a (non-running) copy of QuickBooks on the POS workstation.  Learn how to set it up by going to the POS Help and find the QuickBooks Financial Software Installation Options help screen.  On that screen you will find that you were using option 3 (RDS) but now you need to use option 2; QuickBooks Installed on Point of Sale Server Workstation and Another Network Workstation.  Pretty straightforward but a couple of gotchas:  you cant be running QuickBooks Desktop simultaneously on both computers (you only need to run it on the POS computer to set it up then close it), you want to have two different Admin logons for QuickBooks Desktop and you need to set QuickBooks Desktop into multi user mode ( https://quickbooks.intuit.com/learn-support/en-ca/apps-integrations/set-up-and-install-a-multi-user-network-for-quickbooks-desktop/00/262019 ) .

Took me about 2 hours with a little trial and error.

Good Luck!

8 replies

E
evilquik
March 4, 2020

I am having the exact same problem. It started earlier today as well. Hopefully there is a fix. This is very vital to my business.

J
Jim LuftmanAuthor
March 4, 2020

Critical for me too. I’m freaking out. Also posted on Reddit, Twitter and Facebook. Any other resources /boards that you know about to get an answer?

J
Jim LuftmanAuthor
March 4, 2020

According to support:

"As of now, RDS setup is no longer recommended since it causes disruption on the database. If your main goal is to sync POS and QB, we can set it up so long as the PCs are connected on same network."

K
KathieH1
March 4, 2020

Did they give you instructions? I've been through chat & 3 phone calls- on hold currently-  no solution yet.

L
LorraineAK
March 4, 2020

this is happening to me also!

J
jayt858
March 4, 2020

Same error occurred to us yesterday too.  Using QB Enterprise 19 and had QB RDS Server setup so our company's internal app could do Sales Orders & Invoicing automatically.  Hopefully a solution will be found soon.

J
Jim LuftmanAuthorAnswer
March 4, 2020

I've resolved my issue.

Unfortunately QB decided that RDS was no longer an option and pulled it from up without notification.

I cant vouch for other configurations but on POS v12 and QB Desktop v18 you will need to have a (non-running) copy of QuickBooks on the POS workstation.  Learn how to set it up by going to the POS Help and find the QuickBooks Financial Software Installation Options help screen.  On that screen you will find that you were using option 3 (RDS) but now you need to use option 2; QuickBooks Installed on Point of Sale Server Workstation and Another Network Workstation.  Pretty straightforward but a couple of gotchas:  you cant be running QuickBooks Desktop simultaneously on both computers (you only need to run it on the POS computer to set it up then close it), you want to have two different Admin logons for QuickBooks Desktop and you need to set QuickBooks Desktop into multi user mode ( https://quickbooks.intuit.com/learn-support/en-ca/apps-integrations/set-up-and-install-a-multi-user-network-for-quickbooks-desktop/00/262019 ) .

Took me about 2 hours with a little trial and error.

Good Luck!

L
lpdcunha
March 4, 2020

We are getting the same issue, only as of today. Our app connects to QB RDS Server for sending billing transactions and now RDS Server gets the 'Revoked Certificate' error when it tries to connect with QB Desktop. Happened with QB 2016 and 2020 both on Windows 10.

 

Need a solution ASAP as it will break all of our customers reliance on this.

S
SKB2005
March 5, 2020

We are running into the same issue. We are having company's internal app posting sales transactions to QB via RDS.

 

Seems like when RDS tries to access company file, QB is validating the digital signature certificate with its issuer to check if certificate has been revoked. I manually verified if certificate is revoked, seems like certificate is not revoked but CA is giving a generic message of expired certificate.

 

Here are the detailed steps:

Right click on RDSServer.exe goto the properties and digital signature

I saved the digital signature certificate to a file called intuit.cer

I also saved the issuer's certificate to verisign_ca.crt.

 

Get OCSP URL from intuit.cer

openssl x509 -in intuit.cer -noout -ocsp_uri
    http://ocsp.verisign.com

 

Send  request to  OCSP URL:

openssl ocsp -issuer verisign_ca.cer -cert intuit.cer -text -url http://ocsp.verisign.com
OCSP Request Data:
Version: 1 (0x0)
Requestor List:
Certificate ID:
Hash Algorithm: sha1
Issuer Name Hash: 3FC6409FC877C9AFB190E8CEB9F0D459E121E8FC
Issuer Key Hash: 46C669A30E4A141ED54CDA5263173F5E36BC0DE6
Serial Number: 320D643E2BF87E0BECA15DA7EBD1BF32
Request Extensions:
OCSP Nonce:
0410F5F0BDBC73283EC65DF2E426F1C30D7E
Responder Error: unauthorized (6)

 

Check the explanation of unauthorized (6) response by digicert. As per the following article the certificate is expired not revoked.

https://knowledge.digicert.com/solution/SO22631.html 

 

I checked the same thing with the digital signature certificate for WB2019ENT and I am getting the same response from the issuer (Symantec).

 

 

To me it seems like RDS6 (file version 8.xxxx) has been signed with digital signature certificate from Verisign and Verisign (now Paypal) is not validating OCSP request for some reason.

 

Someone from Intuit should take this up with Verisign/Paypal to check with them that why they are not validating the OCSP requests.

 

 

 

 

 

 

 

 

A
ALLDATA
March 5, 2020

Good afternoon it seems QBs development resolved the issue.

Please go to the following page to get links for new RDS Setup files.

 

https://help.developer.intuit.com/s/question/0D74R000003lCyC/how-fix-quickbooks-revoked-certificate-error-with-qbs-remote-data-sharing-server

    L
    lpdcunha
    March 6, 2020

    It works! I have confirmed it with 3 clients using the new RDSServer.exe (v14.0.0.34). Our application is able to send QB transactions from a remote computer to QB Desktop via RDS Server successfully again.

    (ref https://help.developer.intuit.com/s/question/0D54R00006xRtvYSAS/quickbooks-remote-data-sharing-server-has-revoked-certificate)

    J
    Jim LuftmanAuthor
    August 22, 2023

    Problem has resurfaced again today (3 years later).  

    Seems we need another rdserver update.

    Concerned that with QBPOS end of life this won't get done!

     

    UPDATE: Still unsuccessful.  Getting same error when trying to do this without RDS.  Apparently the certificate on POS itself is revoked. How can I get this fixed???

    S
    SarahannC
    August 22, 2023

    Hello there, Jim.

     

    I understand you how you feel with the problem resurfacing after three years. It's certainly not ideal to encounter the same issue again.

     

    The fact that QuickBooks Point of Sale (QBPOS) has already reached its end of life adds another layer of concern regarding the availability of essential updates. Yes,another update for the RDServer is necessary at this point. This will help ensure that our systems continue to run smoothly and efficiently.

     

    In case you're encountering a "Web Connector Revoked Certificate" error in your QuickBooks Desktop, please be aware that we are actively investigating this issue. To assist with the resolution process, I suggest reaching out to us via a brief call. This will allow us to gather your company details and include them among the affected users under investigation.

     

    Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.

     

    Feel free to leave a comment if you have any further concerns or additional questions. I'm here to assist at any time. Take care and have a great day.

    J
    Jim LuftmanAuthor
    August 23, 2023

    Thank you for your quick response.  The Web Connector issue has a fix this morning but it did not resolve the problem for me.  I also have attempted to move off RDS and installed QBDT on my POS computer but still get the expired certificate error when attempting to make the Financial Exchange connection.

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