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tzykid
January 6, 2020
Question

Quickbooks Recently opened company file list

  • January 6, 2020
  • 2 replies
  • 0 views

Greetings,

 

A have a small problem with quickbooks desktop I cannot seem to find an answer to. I have a user who has a quickbooks company file list that will not change or update. We recently changed the quickboooks server and we need to open the company files on the user's desktop and save them to her company file list. when we do this, the list never changes. I attempted to dele

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
January 6, 2020

what do you mean with "a quickbooks company file list"?

T
tzykidAuthor
January 6, 2020

When you open quickbooks and work with multiple files, there is a list that populates with your recently opened files. It is the first thing you see when you open quickbooks. This list will not clear when I select edit and remove them from the list. 

E
Emily M
January 6, 2020

Happy Monday, @tzykid.

 

Let’s get this problem handled with the company file list not opening. What you would need to do first is to locate the most recent company file.

Important: Make sure to include the asterisk before the extension type to ensure each work correctly.

 

Let me guide you on how to do that:

  1. When the search completes, make note of the location in the In Folder column, the Size, and Date Modified column. Disregard any sample files.
  2. The Date Modified column will tell you the last date the file was touched. However, if you just tried to sign in to an older file with a password, this file will have a current date.
  3. With QuickBooks double-click on the File Name or Icon of the file that has the most recent timestamp and is the largest size - take out everything but QuickBooks. Example QuickBooks, double-click on the File Name or Icon of the file that has the most recent timestamp and is the largest size.
  4. To ensure that you have the correct file. For example, in QuickBooks, run a Custom Transaction Detail report for all dates to view the last transaction entered into QuickBooks Desktop. (Reports > Custom Reports > Transaction Detail).

Note: The default location for a QuickBooks Desktop company files is: C:\Users\Public\Public Documents\Intuit\QuickBooks\Company Files. You can choose the version/year of the application your file is using.

 

Then you may need to use the File Doctor. This is a tool that will fix company files if they are damaged.

 

Here's a link that provides step by step instructions on fixing the company file: https://quickbooks.intuit.com/learn-support/en-us/damaged-data/fix-company-file-and-network-issues-with-quickbooks-file-doctor/00/206094

 

If you’re still seeing this issue after using File Doctor, you would need to contact our support team as they have further tools to assist you with this matter.

 

Should you have additional questions, feel free to come back to the Community.

T
tzykidAuthor
January 6, 2020

Thank you for the Reply Emily.

I don't believe the issue is with the company files. We host the company files on a server and connect to them. We changed the server location over the weekend and one user is having this issue. she is displaying the old location for the company files. We open the file from the new location, close it, and it does not add to the company file list. It displays the files in the old location. 

RenjolynC
RenjolynC
January 6, 2020

I have a few steps that we can try to resolve this, tzykid.

 

Here are some possible reasons why the company file is missing or cannot be found:

  • Computer is disconnected from the path where the QuickBooks file is located.
  • QuickBooks file has been deleted from the computer.

Before doing so, please make sure to update your QuickBooks Desktop to the latest release. Then, let's identify the name of your computer server by following these steps:

  1. Press the Windows logo + R on your keyboard.
  2. Enter CMD then select OK.
  3. Enter ipconfig /all then press Enter.
  4. Take note of the Host Name (servername).
  5. Type ping [name of your server] then press Enter. 

If you see a reply for each packet, this means your computer is connected to your network. If it's a packet loss or a slow reply, I'd recommend consulting your IT professional to diagnose your network.

 

To view the other solutions, you can check this article: Company file is missing or cannot be found.

 

If the user is still not able to open the company file in the new location, we can delete their access and add them again.

 

Here's how:

  1. Go to Company located at the top.
  2. Select Users.
  3. Choose Set Up Users and Roles.
  4. Highlight the user, and click Delete.
  5. Select Yes to confirm.

Please see sample screenshot below:

Once deleted, add them again. Here's also an article for reference: QuickBooks Desktop Users and Restrictions.

 

If you're still having the same result after the steps above, you'll want to open manually open the company file on a remote computer.

 

Let me know how it goes and I'll get back to help you some more. Thanks.

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