Question

QuickBooks Scam??? HELP ME PLEASE!

Forum|Forum|1 year ago
July 22, 2024
4 replies
0 views

I need help from someone real at QB or Intuit.

I have QB Desktop Premier PLus 2024 with a 2 user license. All of a sudden this weekend one of the licenses is missing and now available even when I sync.

I got a call from Intuit.

Eric White
Intuit Account Manager

Contact Number
[Removed]
Extn 1009

This guy tells me that the best way to fix it is to pay $2177 to get a new license and he will refund $866 to my CC for the original license.

After saying that I shouldn't have to do this because my license is good through next year he tries to have the tech group fix my installation. At the time of this writting they are still working on it.

I feel this is a scam and tell him so. Finally after a couple of hours of this I agree to pay the money with the refund coming back to me for the original money spent.

He then tells me I have to send an email to [email address removed] stating that I approve the amount on my card. Since when does intuit use a .io email address?

I say I will not send an email to that address because it makes no sense to me and tell him to fix my computer.

He hangs up to talk to his tech and calls me back a few minutes later to say I don't have to send the email and they can charge without it.

Can someone from Intuit, preferably from the USA operation, contact me and explain to me if this is a scam or not? If this is how you guys operate then I definitely need to fund a new accounting platform.

Help me please!

Harry.

QuickBooks Desktop

J

jeanbiverly_

Hi, @aline kas-ekm.

I understand that you might be feeling frustrated and worried about the recent phone call you received from someone claiming to be an Intuit Account Manager. It can be distressing to get an unexpected call like this, especially when it involves your sensitive financial information. But, as you mentioned, you're unsure about the caller's legitimacy and the requested transaction, and you need real help from QuickBooks or Intuit.

We take this matter very seriously. Our top priority is to ensure the safety and security of our customers' information and protect them from any fraudulent activities. So, I recommend reaching out to our support team. They can walk you through the appropriate steps, check your license status, and help you verify if the caller is a legitimate Intuit representative.

Here's how:

Open QuickBooks Desktop (QBDT).
Navigate to Help and choose QBDT Help/Contact Us.
Select the Contact Us button.
Enter a short explanation of your issue, then click Continue.
Log in to your Intuit account, select Continue, and then Continue with my account.
We'll send you a single-use code via email. Input your code and hit Continue.
Choose to Chat with us or Have us call you.

Our support hours are as follows:

Pro, Premier, Plus: Monday to Friday, 6 AM to 6 PM.
Enterprise: Any time, any day.

Additionally, I'll include this article for more guidance on finding essential details about QBDT and related products: Find QuickBooks Desktop license info.

If you have any other QBDT-related concerns, please share them here in the Community. We're always here to assist you in any way we can. Take care.

D

Deity Alpha

@aline kas-ekm

A simple question. Can you login to CAMPS and find your license code there?

https://camps.intuit.com

A

aline kas-ekmAuthor

Hello,

At the end of everything on this situation my original license was cancelled even though I had said I don't want the 5 year deal. Just fix my licenses that I have paid for.

Was then told that's no longer possible because of the cancellation and that I would get a credit for what I had paid, prorated, and that a new charge of over $2000 was needed to get the new license key.

Had no choice now but to do that because we need access to QB.

I didn't need to send CC number this time, or send an email authorizing a charge and while entering the new license information the gentleman told me to stop. After about 5 minutes or so he asked that we re-enter the original license key, which was cancelled, and then amazingly we had 2 seats available for QB.

I'm supposed to be getting an email today saying that what we have paid for is a 5 year license for QB Desktop and 2 users.

I don't think I am being scammed at this point because the emails that we got were from actual intuit.com domains but honestly this was very stressful. With identity theft being huge and I personally have been affected by it in the past I get very concerned with these things.

I expect more from a multi billion dollar company that provides software that contains the most sensitive data to any company.

Regards,

Harry.

D

Deity Alpha

I'm supposed to be getting an email today saying that what we have paid for is a 5 year license for QB Desktop and 2 users.

Only scammers offer a 5 year license. As long as you cannot access CAMPS and find your license code there, Intuit will not accept any claims.

L

LeizylM

Your security and to protect yourself from any potential fraudulent activity is our focus here, aline.

Currently, the annual subscription for 1 user for QuickBooks Desktop Premier Plus is cost $949. To check our subscription plans visit this website.

Also, we never ask for personal info via email. We'll need to verify the legitimacy of the emails you receive to avoid falling for convincing scams. Our emails will always come from an email address that ends with @intuit.com. This includes @e.intuit.com. Any link we email will only be from an intuit.com domain.

Here are some articles that can help you better protect your account and secure your data: Identify suspicious activity, phishing scams, and potential fraud.

If you need help confirming your license and subscription, I suggest contacting our customer care team again. They have the tools to check your account and provide assistance with license activation and other technical issues. You can follow the steps provided by my colleague @jeanbiverlyon how to reach them.

Contact us again if you have more questions about the QBDT 2024 subscription. I'll be happy to help you.

D

Dylanhawk

Dealing with the same problem did you ever get it figured out?