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wargamer6
January 10, 2024
Question

Quickbooks Self Employed App

  • January 10, 2024
  • 1 reply
  • 0 views

Hello everyone,

 

I'm trying to get a subscription going for the mobile app and it's giving me issues. I signed up for the monthly one and paid yesterday, but the app still thinks that the trial I used a while ago has expired and wants a subscription.

1 reply

J
JamesAndrewM
January 10, 2024

Hello there. Thanks for making your first post here in the QuickBooks Community forum. I'll share insight that could help you get through this.

 

It sounds like there might be a discrepancy between your subscription payment and the app's recognition of your subscription status. You'll want to ensure you are using the correct link or app to access your subscription. If you are not using the correct platform, I can provide you with the correct link: https://quickbooks.intuit.com/pricing/.

 

 

Moreover, double-check if you are using the correct credentials to log in to the app. Lastly, I recommend contacting our QuickBooks Customer Support to have your account checked and ensure that you are subscribed to the correct services.

 

I'm adding these articles you can use in the future:

 

 

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

W
wargamer6Author
January 10, 2024

Hi James,

 

Thanks for the reply.

 

I'm pretty sure I'm using the same login, as my email is used for both.

 

I'm wondering if this is an issue on Quickbooks's side, as when I try and login to Self Employed, I just get a white screen even though I've cleared the cache/used incognito mode.

I tried it on Android and got this:

 

J
JanbonN
January 10, 2024

Thank you, @wargamer6, for providing additional details about the issue you encountered, along with the screenshot. I appreciate it. 

 

Because the web and app aren't working, I suggest reaching out to our support team, who can investigate the matter further and provide you with a resolution. Since you cannot access your account, please use this link to initiate a chat with our support. They have the necessary tools to assist you.

 

Moreover, I would like to share these articles again to aid you in getting started with QBSE. 

 

 

If you have any other QBSE-related concerns, please don't hesitate to let me know. I'm always here to assist you. Take care!

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