Skip to main content
C
ctoom
February 29, 2024
Question

QuickBooks Support Issues

  • February 29, 2024
  • 2 replies
  • 0 views

Is anyone else having an issue with QuickBooks not following up? When I signed up I was given a contact. They never responded after multiple emails/outreach over a year. Meanwhile, I was reaching out via the chat system and the help line. I spoke with many customer service representatives. All of them promised follow up and outreach. None of them followed through.

 

What is everyone else doing to get recompense from Quickbooks and the attention they deserve? My account is charged on time every month yet I don't get half the services I was promised. Truly, this is the worst company I have ever had the displeasure of working with. I'd rather spend my day at the bank.

2 replies

4
4Gal
February 29, 2024

You can try to ask questions here. Any specific concern?

C
ctoomAuthor
February 29, 2024

Yes, specifically, why does Quickbooks not reach out when they say they will? Is it that they are too busy? Is there an overload? Are customer problems prioritized and mine aren't serious enough to be handled yet? Where am I on the waitlist?

 

As far as actual help or outreach I'm pretty certain I wont see that. But I will see Quickbooks charge me for the services they sort-of provide. I'm now paying my accountant over $100/hour to fix all the issues Quickbooks caused by automating certain classifications and not even tracking the rest after I linked things. Absolute mess.

S
SheandL
February 29, 2024

This isn't the service we want you to experience, ctoom. 

 

Although I didn't experience this personally, I understand the importance of being able to get updates about the issues you've reported. We're committed to providing you with the best possible support. This feedback means a lot to us. I'll make sure to pass along your sentiments to our team, and we'll do everything to address your concerns.

 

Please know that our team is committed to thoroughly reviewing every feedback we receive. Also, if you can provide us further details about the issue You can rest assured that your sentiments on the matter will be heard and given due attention. 

 

Moreover, I would like to further ask about this issue you're having. This way, the Community Team, and other QuickBooks experts can provide the proper help you need. 

 

You may always check the Community help articles hub for links related to QBO concerns.

 

You can always count on the Community space as a safe and supportive place to voice your concerns and get assistance. Please know that we're always available to assist you.

C
ctoomAuthor
February 29, 2024

I want to be clear, this is the only sort of answer I have ever gotten from Quickbooks.

Terms & ConditionsAccessibility statement