QuickBooks Tier 2 and Tier 3 Support Techs Refuse to Fix Online Payroll Software Issues?!

Today, the Online Payroll System added a "Pay Schedule" to our Payroll Records WITHOUT permission.  I used to be able to delete pay schedules, but not since they updated the software.  Now, I have to be burdened with calling the HORRIBLE Tech Support to remove items.

I spoke with five (5) different Online Payroll support reps who could not remove the "System" generated "Pay Schedule."  After going round and round with them, the 1st Tier 2 support rep ended the support claiming all of the Tier 3 techs were in a meeting, so they couldn't provide support.  They were the only ones who could fix the problem.  The 2nd Tier 2 support rep blatantly LIED claiming the "system" generated "Pay Schedule" had been used, so they couldn't delete it or make it inactive.  When asked to state which employees it was used on, the Support Reps ended the call.   For the record, the "system" generated Pay Schedule has NEVER been used!

As of 01/16/25, after 6 hours on the phone with Online Payroll Support, the problem was not resolved!