Question

Quickbooks Time Not Syncing with Quickbooks Desktop

Forum|Forum|5 years ago
April 23, 2021
13 replies
0 views

INV-00254

As of 0422/2021, TSheets/QB Time WILL NOT SYNC to Quickbooks Desktop. Attempting to SYNC by: "Enter Time=>Sync Quickbooks Time" then entering my login credentials, it comes back with some error. I've spoken with QB Time support three times, and QBD support. No one can help. It's obviously an issue arising from Intuit's TSheets to QB Time transition. I need a solution ASAP.

Show previous replies

J

joshmontana79

My Company uses QB Enterprise and Tsheets (now QBTime). Along with everyone else, I too am having issues syncing our payroll and PTO data to QB Time. I was offered a workaround using the "update web services" method, but this doesn't work. PTO, pay-rate data does not end up in Quickbooks Time.

My Company has been forced to manually input everything when running payroll for months. No information has been provided to us about a fix or timeline. In fact, when calling into Customer Support, I'm met with deflection... "there will always be problems, but keep calling in" and "Just like Apple iPhone has bugs, this is no different" -- well actually it is different. Apple would have fixed an issue this large by now and if not, the messaging to Customers would have been useful and timely.

At this point, what value does Quickbooks Time offer? All of the value is gone IMO.

Sorry if I seem frustrated. I am. I work in Tech, so I get that issues like this happen, BUT the Customer expectation setting from Intuit related to this issue is non-existent and I believe we deserve better.

Josh, CEO
Internet Service Provider

Jessica_young

I'm so sorry to hear this has been your experience @joshmontana79.

Can you share a bit more information on what's happening?

Were you in Admin and single user when running this sync?
Are you receiving an error you can share?
Are all your payroll items mapped in QuickBooks TIme?

Any information or screenshots you can share will allow me to understand a bit more what the issue is and help you get to where you need to be to get assistance.

Thanks for your patience in this issue, and I look forward to hearing back from you and getting this worked out.

J

joshmontana79

Hello Jessica,

Thank you for your response. To answer your questions:

Were you in Admin and single user when running this sync?
- I was logged into Admin, but I was not told that I had to be in single user mode so I will try again after switching to single.
Are you receiving an error you can share?
- Using the "update web services method" the sync completes, but data is not sent to QB Time, no error message that I am aware of.
Are all your payroll items mapped in QuickBooks TIme?
- I am unsure what you are asking. Before this issue started, the sync worked fine --- PTO, pay-rate info was synced to QB Time without issue. If there is something I need to check in terms of mapping, any information you can provide would be appreciated.

W

wdsnyder

I have a new accountant that needs to sync TSheetswith Desktop, but it says she needs to have admin access. Can I upgrade her or do I need to allow her to use my admin credentials?

R

Rasa-LilaM

Thank you for joining this thread, wdsnyder.

Yes, your accountant must have administrative privileges in order to sync QuickBooks Time with QuickBooks Desktop (QBDT). Let me guide you through the process of completing this task.

Here's how:

In QuickBooks Time, head to My Team on the left panel to view the list of your team members.
From there, click on the accountant's name to open the Team Member Details screen.
Go to the Permissions tab on the left panel and press the Role drop-down to select Admin.
To save the changes, press the Save button.

You can learn more about managing your team members by reviewing the following resource: Add and manage team members in QuickBooks Time.

Next, connect your desktop program to QuickBooks Time. Before we proceed, please take note of the following:

QuickBooks for Mac is not compatible with any integration.
This integration method is only available for QuickBooks files that are 2019 and newer.
For QuickBooks files created between 2015-2018, see: Integrate QuickBooks Time and QuickBooks Desktop using the Web Connector.

When you're ready, follow the instructions in this article to: Setup and use QuickBooks Desktop for Windows and QuickBooks Time integration.

If you run into any errors or issues when syncing both programs, I encourage contacting our Technical Support Team for further troubleshooting steps. Reaching out to them also ensures a real-time solution.

For future reference, these resources discuss in detail how to easily navigate all tasks in the program, set integration preferences, and get answers to frequently asked questions about the syncing process:

Fill me in if you still have concerns about syncing both programs or additional questions about the product. I'd be delighted to respond to them, wdsnyder.

U

Unidec

If you are having trouble syncing the Quickbooks Time data to Quickbooks Desktop it might be related to installs on Windows 10 and 11.

In Quickbooks Time, you need to clear company file and path. This will likely resolve the issue but it must be done every time you plan to sync Quickbooks Time data to Quickbooks Desktop, do this just before updating the app data in QBP desktop.

1) Once logged into Quickbooks time, click on the Quickbooks icon toward the right hand side of the toolbar, the drop down will have a Clear Company File Path option - click it .

2) Now go to Quickbooks, Run the Quickbooks Web Connector, Update the Quickbooks Time data. It should now progress and transfer the data normally. It can only sync one time or until you reset the file path again.This is a workaround but it needs to be fixed.

Its been over two years since the bug showed up on Windows 10 and 11 machines. Frustrating that Intuit has allow this issue to persist for so long!

Sign up

Login with SSO

Login to the community

Login with SSO

Scanning file for viruses.

This file cannot be downloaded