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CR54
February 21, 2024
Solved

Quickbooks took my access and refuses to give it back despite the fact that they are still charging me.

  • February 21, 2024
  • 1 reply
  • 0 views

Recently, I went into QuickBooks to update my financials for 2023 to begin the tax filing process.  I have a small rental business and only update my financials twice a year so it has been months since I went into QuickBooks.  I was able to sign in with my userid and password and I went through the 2 step verification process and QuickBooks was able to verify me as a user.  My issue occurs when I click on my company.  QuickBooks tells me I have no access to my company.  I was the person who set up this company.  There are no others users accessing this company.  I have been on the phone twice for a total of 4 hours and I still have no access.  I have provided my drivers license and various other forms of identification.  Tech support told me I would be receiving an email within a week resolving my issue but the only email I receive is THANK YOU FOR YOUR PAYMENT.  Now I have to file tax extensions.  I feel like QuickBooks is stealing from me because I have tried to resolve this on 2 separate occasions with no results.  

Best answer by Rea_M

We recognize how this access issue with your company file has affected you, CR54, and we can see the urgency of getting this resolved. Let me route you to the best help available.

 

Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, we encourage you to reach out to our Customer Care team again. They have the necessary tools to validate your access and fix it in no time. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us: Start a chat with a support expert or Get a callback from the next available expert.

 

Additionally, QuickBooks offers a range of financial reports that can provide an overview of your business income and expenses. To help you with running, customizing, and printing one, you can refer to this article: Run reports in QuickBooks Online.

 

We appreciate your patience regarding this matter. Please don't hesitate to get back to us in this thread if you have other concerns about your QuickBooks company file. We in the Community are always ready to help you out.

1 reply

R
Rea_MAnswer
February 21, 2024

We recognize how this access issue with your company file has affected you, CR54, and we can see the urgency of getting this resolved. Let me route you to the best help available.

 

Since the Community is a public forum, and we'll need to collect some personal information to pull up your account, we encourage you to reach out to our Customer Care team again. They have the necessary tools to validate your access and fix it in no time. Here's how:

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select either tab to get started:
    • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
    • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us: Start a chat with a support expert or Get a callback from the next available expert.

 

Additionally, QuickBooks offers a range of financial reports that can provide an overview of your business income and expenses. To help you with running, customizing, and printing one, you can refer to this article: Run reports in QuickBooks Online.

 

We appreciate your patience regarding this matter. Please don't hesitate to get back to us in this thread if you have other concerns about your QuickBooks company file. We in the Community are always ready to help you out.

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