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boobers13
November 7, 2022
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Quickbooks won't back up

  • November 7, 2022
  • 1 reply
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Hi all

I am the treasurer for a non-profit.  Tonight, when I went to backup my files, halfway through the backup, the backup stops and it just says "failed".  No error code or anything.  I have never had this problem before.  I tried unplugging my external hard drive and it still gave me the same message.  I even tried backing it up to my computer desktop and got the same message.  I checked the external HD and there is plenty of room left on it.  I have tried 8 times and each time it failed.

 

I am using Quickbooks non-profit 2018 on a Windows computer running windows 10.  The last time I backed up was October 30th and had no problem.  As I said, this has never happened before.

 

Any help would be greatly appreciated.

 

Robyn

    Best answer by Rose-A

    Let’s work together and get your data backup, boobers13.

     

    When it comes to resolving file-related issues in QuickBooks Desktop, verifying and rebuilding your data is a good place to start.

     

    To Verify Data:

     

    1. Click Window at the top menu bar, then Close All.
    2. From the File menu, choose Utilities.
    3. Tap Verify Data.

     

    To Rebuild Data:

     

    1. Click Window at the top menu bar, then Close All.
    2. From the File menu, choose Utilities.
    3. Hit Rebuild Data.
    4. You will receive a warning message to backup your company file, press OK.
    5. Click OK when you get the message "Rebuild has completed".

     

    After that, we can go back and backup your company file. Here's an article with detailed instructions: Back up your QuickBooks Desktop company file.

     

    Feel free to let me know if there's anything else you need, boobers13. I'm always here to keep helping.

    1 reply

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    November 7, 2022

    Open the sample file. Can you create the backup file?

      Rose-A
      Rose-AAnswer
      November 7, 2022

      Let’s work together and get your data backup, boobers13.

       

      When it comes to resolving file-related issues in QuickBooks Desktop, verifying and rebuilding your data is a good place to start.

       

      To Verify Data:

       

      1. Click Window at the top menu bar, then Close All.
      2. From the File menu, choose Utilities.
      3. Tap Verify Data.

       

      To Rebuild Data:

       

      1. Click Window at the top menu bar, then Close All.
      2. From the File menu, choose Utilities.
      3. Hit Rebuild Data.
      4. You will receive a warning message to backup your company file, press OK.
      5. Click OK when you get the message "Rebuild has completed".

       

      After that, we can go back and backup your company file. Here's an article with detailed instructions: Back up your QuickBooks Desktop company file.

       

      Feel free to let me know if there's anything else you need, boobers13. I'm always here to keep helping.

        B
        boobers13Author
        November 7, 2022

        Hi Rose

        I tried what you posted.  Did not work.  When I did the verify data, it found no problem.  So then I went to rebuild your data.  I got the message that I had to back up my account first, which I am not able to do because each time I try to back it up, it says FAILED.

        Anything else I can do or try.

        Robyn

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