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kenrogers1
February 18, 2025
Question

Quickfill Is Not Working Correctly With Downloaded Transactions

  • February 18, 2025
  • 1 reply
  • 0 views

I have QuickBooks Mac Plus 2022 v21.0.11R12.2 and am using the Download Transactions feature that is linked to a bank account. When trying to enter the Payee information, QB is auto-filling the full name incorrectly. For example: I have Verizon setup as a Vendor. In the Payee box I type a "V" and it fills in the Payee field completely with the wrong name. I continue typing "Verizon" and I get an alert saying "Name Not Found Verizon is not in the Name List" however Verizon is in the list of Vendors.

 

Things I have done so far:

In Settings/Data Entry the Quickfill Transactions is checked

File/Utilities/Verify Data - this was OK
File/Utilities/Rebuild Data - this was OK

Quit QB, rebooted, tried again - no luck.
Clicked on Help/Contact Us - allI I get is a blank screen

 

None of these worked.  This problem is someone random. Sometimes I fire up QB and all is OK, other times this comes up. What should I try next? I have a ton of accounting to catch up for 2024 and this is not awesome.

1 reply

A
AbegailS_
February 18, 2025

Hello there, @kenrogers1.

 

Thank you for the steps you've taken to address the auto-filling issue you've encountered. I’d like to provide you with some additional steps to ensure everything functions smoothly.

 

First, let's confirm that the vendor is active. If it is, please re-sort the vendor list.

 

If the issue persists, I suggest contacting our QuickBooks Desktop Support. They have the tools to pull up your account and submit a ticket for further investigation. Please go to the Help menu, then select QuickBooks Help.

 

You can also use this link to reach them outside QuickBooks: Contact Us.

 

I also encourage you to visit our QuickBooks Help Article page for future reference. This contains some topics and discussions to help you complete some of your QuickBooks tasks.

 

Please feel free to reach out to me here with any further questions. I am available to provide additional assistance

K
kenrogers1Author
February 18, 2025
I'll try. If you read my original post, when I click on Help/Quickbooks help, I then get a screen with some help topics and a Contact Us button. I click that button and it goes nowhere.
Candice C
Candice C
February 18, 2025

Hey, @kenrogers1. 

 

I hate to see that you're having trouble getting in touch with our Customer Support Team. Let me help and get you squared away! 

 

Are you having trouble when using this link? Contact Us

 

If so, try clearing your browsing history to properly load the page to get in touch with support. 

 

Feel free to reach back out if the problem persists. I'll be waiting for your response! 

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