Skip to main content
G
gateley
September 10, 2024
Question

Quickooks New Invoice Layout Freezing Chrome Version 128.0.6613.120 64 Bit on Windows 11

  • September 10, 2024
  • 1 reply
  • 0 views

I work in several different quickbooks companies and one of them switch to the new invoice layout. I can't even open an invoice without it taking several minutes before chrome finally throws me an exception to wait or kill the page. I looked at the documentation for reverting back and my qbo account does not have the option to do so.... 

 

What is going on? How can I switch back to the old version until this one is figured out?

1 reply

L
LouiseG12
September 10, 2024

I know how essential invoices are to you and your business right now, Gateley. Let me dive into this matter and provide assistance.

Please know that reverting to the old invoice isn't available in QuickBooks Online (QBO) as the program has transitioned customers to the new invoice experience.

Moreover, since the new invoice layout freezes your Chrome browser, let's perform some troubleshooting steps to fix this. The issue might be caused by a data problem with your browser. At times, the browser stores frequently accessed data, which can result in unusual behaviors in any online platform, including QBO.

Let's start accessing your account using a different or private browser. You can use these shortcut keys:
 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N
     

After logging in, open an invoice again. If it works, I suggest clearing your browser's cache. This will remove historical data and allow you to access QuickBooks with a clean slate. Alternatively, you can switch to a different supported browser.

Furthermore, to personalize and add specific info to your sales forms, please visit this article for guidance: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Keep in touch if you have additional questions about managing your invoices. I'm always here to help.

Terms & ConditionsAccessibility statement