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kyle-orendaforal
February 16, 2024
Question

Quicks chat is down

  • February 16, 2024
  • 1 reply
  • 0 views
Quickbooks chat is not working. Hasn't worked all week. I need help with Purchase orders not showing amounts. When I put an amount in Rate or Amount box it just goes blank after. 

Also need help with adding a new CC

1 reply

G
GebelAlainaM
February 16, 2024

Hello there, kyle.

I understand the importance of getting this fixed as soon as possible. Let me share information to resolve it.
 

In this case, let's perform the basic browser troubleshooting steps to isolate the issue with the QuickBooks chat and purchase orders not showing amounts. The issue you encountered may be due to a browser cache-related issue. Your browser saves files to load websites faster on your next visit. But over time, it'll get outdated, which can cause errors and performance issues using the program.

First, you'll want to restart your browser. Then, try opening your account in a private browser. You can use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N
     

If its fixes the issues, go back to the regular browser and clear your browser's cache. Otherwise, you can use another supported browser.
 

Moreover, connecting your credit card account is just a breeze. When you connect your bank account the system will automatically downloads past transactions up to a certain date. You're unable to download bank transactions past 90 days. Although, it also depends on the bank, there are other banks that can go back as far as 24 months or customize a specific range of date. If you want to sync transactions that are more than the allocated time frame, you can manually upload those transactions in QBO.
 

  1. Go to Transactions, then select Bank transactions.
  2. Select Link Account.
  3. Enter the URL or name of your bank in the Search field, then select the bank.
  4. Enter your Sign info in the Login and Password fields, then select Continue.
  5. Select the account that you want to connect and date to pull transactions from the dropdown ▼. Then, select Next.
  6. In the Account Type ▼ dropdown, select Credit Card. Give the account a name and then select Save and Close.
  7. Map the bank account in the Existing accounts ▼ dropdown, then select Next.
  8. Select Connect, then select Done.
     

You can also refer to this article for further guidance: Connect bank and credit card accounts to QuickBooks Online.

Once you have the latest transactions in QuickBooks, please check this article for future reference in managing your bank transactions in QuickBooks: Categorize online bank transactions in QuickBooks Online.
 

Feel free to post again if you have clarification or additional information with your banking issues. I'm just a post away.

K
kyle-orendaforalAuthor
February 16, 2024

For the Chat and the POs. I cleared my cache and still happening. Also went onto incognito mode on chrome and it still happens on there for both. 

 

What else can I do? 

K
KimberlyS
February 16, 2024

Hello there, Kyle.

 

There's an open investigation about the entered amount or rate on the purchase order that disappears. Rest assured that we'll be working on it as soon as possible. However, we cannot provide you with an exact timeline for the resolution.

 

Therefore, I recommend contacting our Customer Support team during their support hours. This way, you can receive timely updates about the investigation via email.

 

Here's how:

 

  1. In your QuickBooks Online company, select Help (?).
  2. Head to the Search tab and click Contact Us.
  3. Either pick a topic you need assistance with or Ask about something else.
  4. Enter your concern, then Continue.
  5. Choose to Get a callback instead of starting a chat with an expert.

 

Moreover, you can proceed to this material for guidance on adding an accepted purchase order to a transaction for your vendor: Add purchase orders to expenses, bills, or checks in QuickBooks Online.

 

Update us in the thread for additional queries regarding purchase orders and other related concerns in QuickBooks Online. We're always here to lend a hand.

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