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FateCandylaneT
December 4, 2024
Question

Re: Self-Employed, I've tried creating invoices like normal on both a laptop and the App and it h...

  • December 4, 2024
  • 5 replies
  • 0 views

Let's perform some troubleshooting steps to help resolve the possibility of a webpage issue and help you manage customer sales entries, Gabe.

 

Sometimes, stored cache files can cause interruptions within the program. With this, let's access your account in a private browser, which doesn't retain internet data and will enable you to proceed in saving and sending your invoices.

 

You can refer to these keyboard shortcuts to open one:

 

  • For Google Chrome browser: Ctrl + Shift + N
  • For Mozilla Firefox browser: Ctrl + Shift + P
  • For Safari browser: Command + Shift + N

 

In your iOS app, follow these steps:

 

  1. Go to Settings and tap General.
  2. Click iPhone Storage, then select the QuickBooks Online app.
  3. Tap Offload App. This will free up the storage without deleting your app's documents and data.

 

Moreover, you'll want to start reviewing and categorizing your accounts to ensure they are assigned to the correct line of your Schedule C.

 

We're always ready to assist you with any additional queries you have when managing customer invoices in your account. Reach out to us anytime below. Stay safe.

    5 replies

    G
    gabe-twigg
    December 4, 2024
    I create the invoice in Self Employed QB like normal. Put in all the info for the client and items. When I hit save or email it errors out saying to refresh the page and redo the invoice. This has happened on both the iPhone app, and the laptop Website. Is QB having issues? Is there something I'm missing?
    G
    gabe-twigg
    December 4, 2024

    I attempted to use the private browser in the web browser and it still came up with an error not letting me save the invoice.  I also tried saving a different invoice I need to make, and tried changing the number of the invoice, both attempts failed to save/send a invoice.  

    Error Message: 
    "We can’t save your invoice right now. Try refreshing the page and creating the invoice again."

    G
    gabe-twigg
    December 4, 2024

    I attempted to use the private browser in the web browser and it still came up with an error not letting me save the invoice.  I also tried saving a different invoice I need to make, and tried changing the number of the invoice, both attempts failed to save/send a invoice.  

    Error Message: 
    "We can’t save your invoice right now. Try refreshing the page and creating the invoice again."

    G
    gabe-twigg
    December 4, 2024

    I attempted to use the private browser in the web browser and it still came up with an error not letting me save the invoice.  I also tried saving a different invoice I need to make, and tried changing the number of the invoice, both attempts failed to save/send a invoice.  

    Error Message: 
    "We can’t save your invoice right now. Try refreshing the page and creating the invoice again."

    J
    Just_me
    December 4, 2024

    QB is looking into the issue.  The status page, that the employees SHOULD be checking, says it is still broken.  

    It is NOT your computer. I promise.  

     

    https://status.quickbooks.intuit.com/?_ga=2.[removed].[removed].1633963089-1094080122.1631814911

    R
    RheaMaeH
    December 5, 2024

    I appreciate you reaching out regarding the issue you're experiencing with saving invoices in QuickBooks Self-Employed (QBSE). Thank you for providing detailed information about the error message and outlining the steps you've already taken to address this problem. We understand the critical nature of this function for efficiently managing your business operations. I'm here to provide insight on this matter.

     

    We are currently experiencing an issue where the customer is unable to save the invoice and encountering the error message We can’t save your invoice right now. Try refreshing the page and creating the invoice again. Rest assured that our engineering team is actively working to resolve this issue.

     

    To add you to the list of affected users, I recommend contacting our Customer Support Team. This proactive step will ensure you receive a notification once it's fixed. Here's how to reach them:

     

    1. Navigate the Help menu in your QBSE account through a web browser.
    2. Click the Contact US button.
    3. Type a brief description in the field box and select Continue. 
    4. Choose how to connect, Chat with us, or Have us call you.

     

    Our live support is available Monday to Friday, 8 AM to 8 PM, and Saturday/Sunday, 8 AM to 6 PM PT.

     

    You can also visit this link for updates about the issue: QuickBooks Self Employed Invoice Creation.

     

    In addition, you might want to check out this article to learn more about categorizing transactions: Categorize transactions in QuickBooks Self-Employed.

     

    Your understanding during this challenging situation is truly valued. Please don't hesitate to reach out if you encounter any further issues or have additional questions. We are committed to ensuring your experience with QuickBooks Self-Employed meets the high standards you expect and deserve.

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