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billastonj
June 13, 2022
Question

RE: "Update Credit Card" message

  • June 13, 2022
  • 3 replies
  • 0 views

QuickBooks is prompting me to update my credit card, so I click on the button to do so, I login, select my name so it can verify my information, then I verify my email and phone information, then it sends a confirmation code to my phone, then takes me back to the login screen saying I "have to use the right Intuit account to proceed", when I only have one Intuit account, hence I already know I am using the right one. So I login the second time, select my name again, but the second time I do this it gives me an error message saying "The email and phone number don't match with the name you selected on the previous page. To resolve this issue, select Contact Us on the top right corner of this page." I don't HAVE another Intuit account with another name or phone number, so I don't know why I am getting this from QuickBooks. Can someone please help? I am using QuickBooks Desktop Pro Plus 2022.

    3 replies

    Adrian_A
    Adrian_A
    June 13, 2022

    It isn't the kind of experience we want you to come across, billastonj.

     

    You may be experiencing some data-damage issue that causes the errors on the file.

     

    You can resolve it by running the verify and rebuild steps. 

     

    If the system has not recognized any damage, update your credit card information again. Check out this article for more details: Update Billing info. 

     

    I'll be adding this article as your reference to change the payment method in QuickBooks Desktop: Change, manage or update your Intuit account with CAMPs.

     

    I'll be around whenever help is needed. I've got your back!

    B
    billastonjAuthor
    June 13, 2022

    The "verify and rebuild" found nothing wrong with any of my data.

     

    The "Update Billing Info" link does the same thing I described in my original post (I login, select my name, type in my email and phone number, and it returns me to the login screen, saying I "need to use the right Intuit account to continue", as if I HAD another Intuit account (which I DON'T that I know of). I do it all again, it gives me the "your login info does not match etc." message.

     

    As for "Change your QuickBooks Desktop payment method", I have already done that also (through CAMPs).

     

    I have tried all three suggestions you gave in your reply, and none of it fixed anything. I'm still getting the "Update Credit Card" thing, and it still won't let me login when I try. It's telling me my email and phone number don't match with the name I selected on the previous screen. And it won't let me access my account or billing information under Employees>My Payroll Service>Account/Billing Information.

    LieraMarie_A
    LieraMarie_A
    June 13, 2022

    Thanks for coming back, @billastonj.
     

    I appreciate you for following the suggestions provided by my colleague and letting us know how it turns out. I want to ensure you can update your credit card without any further delay!

     

    Let's make sure that your QuickBooks Desktop (QBDT) is updated to the latest release. This way, you'll have the recent features and fixes.

     

    1. Go to the Help menu and select Update QuickBooks Desktop.
    2. Select the Update Now tab. Mark the Reset Update checkbox to clear all previous update downloads.
    3. Select Get Updates to start the download.
    4. When the download finishes, restart QuickBooks.
    5. When prompted, accept the option to install the new release.


    If you're still getting the same login issue, I recommend getting in touch with our Customer Care Support team. They can take a closer look at your account securely and help you update your information. 

     

    Here's how:

     

    1. Select QuickBooks Desktop Help from the Help menu.
    2. Click Contact Us.
    3. Type in a short description of your concern, then Continue.
    4. Choose a way to connect with support.

     

    I'm sure that an agent would be happy to assist you with any questions that you have. For more details about our support availability, refer to this article: Contact Support. 

     

    Visit me here again in the Community and keep me posted on your progress with updating your credit card info. I'm determined to help you succeed, @billastonj.

    A
    Air Master
    October 4, 2022

    I have updated my credit card and the message will not go away. QB please fix this issue. 

    MJoy_D
    MJoy_D
    October 4, 2022

    I can help you fix the prompt that you're encountering after updating your credit card information, @Air Master.

     

    You can follow the steps provided by my colleague above in running the Verify and rebuild tools. Once done, update QuickBooks Desktop to the latest release to get the latest features and fixes.

     

    The Verify Data will identify any data issues within your company file. Then, the Rebuild tool will self-resolve it. 

     

    Verify data:

     

    1. Go to File, then Utilities and choose Verify Data.

     

    If it will detect an error, proceed and Rebuild your data:

     

    1. Go back to the File menu and then Utilities and select Rebuild Data.
    2. Choose OK if you’ll receive a message to back up your company file.
    3. After creating the backup file, the Rebuild Data utility will run automatically.
    4. Click OK when you get the message Rebuild has completed.

     

    To manually update:

     

    1. Search for QuickBooks Desktop. Right-click the icon and select Run as administrator.
    2. From the No Company Open screen, go to the Help menu and select Update QuickBooks Desktop.
    3. Click the Options tab and select Mark All and then choose Save.
    4. Go to the Update Now tab and select the Reset Update checkbox.
    5. Click Get Updates.

     

    You can now restart your computer for the changes to take effect. For detailed guidance, see these articles: 

     

     

    If you need to update your billing info for your payroll subscription, check out the following article on how to do it from your Employee menu: Change your credit card for payroll billing.

     

    Feel free to leave a message if you need further assistance with removing the prompt. I'm always here to help. Take care, and have a good one!

    P
    Patti 1
    September 30, 2024

    How can I change credit card information so I can get updated tax table

    K
    Kurt_M
    September 30, 2024

    We'll provide details about modifying your credit card information and updating your tax table inside QuickBooks Desktop (QBDT).

     

    To complete this task, you'll want to go to the Account/Billing information and change the existing credit card with a new one to update the information. These are the steps to get you going:

     

    1. Access your QuickBooks Desktop company.
    2. Go to Employees and select My Payroll Service, then Account/Billing Information.
    3. Sign in using your Intuit Account login. You'll be asked to verify your information. If you don't see your name on the list, contact us.
    4. Select Billing Detail.
    5. The level of information may vary depending on your contact role. If you don't see any information under the Billing Details box, this means that you're not the current billing contact. To change the holder or the billing contact, contact us.
    6. Select Edit billing info.
    7. Enter your new billing information and select I Agree.

     

    Feel free to check this page for more details: Update billing info for your payroll subscription.

     

    Once done, proceed to update your tax table inside the program: Get the latest tax table update in QuickBooks Desktop Payroll.

     

    In addition, you can visit this page to help you modify other information inside your company file: Change, manage or update your Intuit account with CAMPs.

     

    You can visit the Community space or leave a comment below if you need further assistance handling company information or tax tables inside QuickBooks. Rest assured, we'll get back to you as soon as possible to help right away. Keep safe.

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