Real person please

Hello, @janussecurity. We're happy to have you here at the Community. I'll be here to help you with your concern.

You can contact us through messaging or request a callback so that we can assist you directly.

Here's how:

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with? enter your concern about payroll.

5. Click Let's Talk.

6. You'll be routed to the Choose a Way to connect with us page.

• Start a chat with a support expert.
• Get a callback from the next available expert.
• Ask the community to get help from businesses like yours.

7. Select how you want to contact them and fill in the information.

We're available from M-F 6 AM to 6 PM PT and Saturday from 6 AM to 3 PM PT

You can also check this article to see the different types of support we offer:  Support hours and types.

In the future, you can benefit from this article on how to update the payment information for your subscription. 

I'll be here if you need further assistance. You can always comment down below if you have any another concerns with QuickBooks Online. Have a great day!