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R
roxy5
April 11, 2025
Question

Rebuild errors could not be fixed

  • April 11, 2025
  • 1 reply
  • 0 views

PLEASE HELP! Anyone else experiencing odd data issues? A data issue that Rebuild first identified as a problem, then later listed as "Errors we couldn't fix" (no error code # btw), and is now ignoring. I've already had multiple calls with Intuit support--not helpful at all. Details of the error that can't be fixed....

 

- This morning a bill from 6/2022 for $100K appeared on the "Pay Bills" list. Yes that's not a typo--2022!

- I did NOT enter a 2022 bill in April 2025. I'm the only one using this QB Desktop here for 15 years.

- This real bill did exist in June 2022 and it was correctly paid 6/18/2022. 

- Seems QB data glitch created a duplicate entry for the $100K bill of 6/2022. I have not specifically seen any other duplicate entries besides this one. This particular bill, when created in 2022, has LOTS of line items to assign costs to a variety of accounts and jobs. More line items than any other invoice entered during 2022.

- Bill only appears in "Pay Bills" window. A duplicate bill does NOT appear in the Vendor view.  The bill also does NOT appear as open Accounts Payable. Makes no sense whatsoever

- Where did this come from and when? It was not there on 4/9/25 when I last paid bills in QB. 

- This morning "Rebuild" message popped up, as it often does. I ran the Rebuild and QB says it fixed some errors, but under a section labeled "Errors we couldn't fix" it says this stuff relating to the $100K invoice:

 

Error at line 4892 (2)

 

Target Chaining: Next target pointer error in transaction 23777807, on target 40760176 (points to target 0)

Details: Type: bill, Bill: Txn #22332 on 06/01/2022, doc#:'06012022', PO#".last edited by", Source, accnt: Accounts Payable  , $: -100,000.00 , Vendor name:  xxxxxxxx

 

Target Chaining: Next target pointer error in transaction 23777807, on target 23803889 (points to target 24408789)

Details: Type: bill, Bill: Txn #22332 on 06/01/2022, doc#:'06012022', PO#",last edited by",Source, accnt: Accounts Payable, $:-100,000.00 , Vendor name: xxxxxxx

 

There were other errors under a section called "Errors we fixed". 

 

 

Intuit Supports answer to me was to delete the bill in the Vendor window. I said, the bill only appears there once--for the instance when I entered it and paid it in 2022. Respectfully, if I do what Intuit Support tells me is "the fix" and delete that bill, I will screw up all my financials and bank reconciliations between June 2022 through March 2025, so ABSOLUTELY NOT DOING THAT.

 

No changes were made to anything yet as I investigate. If I run Rebuild again manually, QB tells me there is nothing to fix. The problem still exists, and Rebuild is ignoring it. 

 

I am running Windows 10 and Quickbooks Desktop Pro Plus 2024. My renewal date is July 2024, so that should not be the issue. Intuit Tech Support told me today I'm grandfathered into this version and should be able to continue using this for 3 more years--May 31, 2027.

 

 

    1 reply

    R
    RhoiceW
    April 11, 2025

    Hi there, Roxy. I appreciate the complete details provided about the challenges you've encountered in QuickBooks Desktop. Let's do another troubleshooting step to ensure your company file will be fixed. Let me provide you with the steps below.

     

    There is no need to delete or enter any new transactions, as this could result in miscalculations of your financials and disrupt your reconciled books. I recommend using the QuickBooks Tool Hub, a helpful utility that can resolve common issues with your company files in QuickBooks Desktop.

     

    Here's how:

     

    1. Close your QuickBooks Desktop account.
    2. Download the latest version of the QuickBooks Tool Hub.
    3. Save the file where you can easily find it.
    4. Open the file you downloaded.
    5. Follow the onscreen steps to install and agree to the terms and conditions.
    6. Once done, double-click the app to open.
    7. Afterward, select the Company file issues tab and click File Dr Help. Follow the instructions to select your company file and start the scan. This tool can identify and repair common data issues.

     

    Furthermore, refer to this article for detailed steps in using the QuickBooks Tool hub in QBDT.

     

    Additionally, you can run your Unpaid Bill Reports and customize them. If you want the same settings of the customized report to be available for future use, you can memorize the report.

     

    I'll be around if you need assistance with managing your account. I’m committed to helping you get back on track smoothly.

    R
    roxy5Author
    April 11, 2025

    Tool Hub and Quickbooks File Doctor were already tried. They did not help. 

    H
    Heide DC
    April 12, 2025

    I appreciate your efforts in executing the provided resolution, Roxy5. Let's check if the bills are accurately recorded, and paid in QuickBooks Desktop.

     

    It’s important to understand that the bills displayed in the Pay Bills window represent transactions that have not yet been settled. There is a possibility that the payment associated with this specific bill was unintentionally removed.

     

    To investigate this further, we can revisit the bill to determine if it has been marked as paid. If you find that it is not marked as such, this indicates that the payment has indeed been deleted, and the appropriate action would be to proceed with the payment of the bill.

     

     

    However, if the bill is marked as paid, it suggests there may be an issue with the company’s data integrity. Given that you have already taken initial troubleshooting steps, I recommend performing an uninstall and reinstall of the software, ensuring that you create a backup beforehand to prevent any potential loss of data.

     

    If the issue persists after this process, it is best to contact our phone support again for further assistance. They have all the tools to thoroughly examine why old transaction shows from the pay bills section.

     

    Once done, you can generate an Unpaid Bills Detail report to track outstanding payments in the future.

     

    By following these steps, we can ensure the integrity and accuracy of your financial records within QuickBooks. Should you need further assistance or have any questions, please do not hesitate to reach out.

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